Jeidi Guillen
Director of Operations
Jeidi Guillen joined Staff Boom in 2018 and, through a series of well-earned promotions, now serves as Director of Operations. With nearly 20 years of experience in the insurance and outsourcing industries, she brings a deep understanding of both frontline operations and strategic leadership. Jeidi began her career in 2005 as a call center representative and quickly moved into training and development, where she led onboarding and coaching for both in-house and offshore teams—playing a pivotal role in the successful launch of a call center in Tijuana.
In her current role, Jeidi oversees international operations across Peru, the Philippines, and Colombia. Her responsibilities span Human Resources, Recruitment, Customer Service Training and Development, Medical Staffing, International Payroll, and the management of facility operations in Peru and Colombia. She also acts as a key liaison for client communications, providing regular updates and addressing any concerns to ensure service excellence.
Jeidi is committed to supporting Staff Boom’s continued growth by fostering operational efficiency, maintaining high service standards, and cultivating a strong, collaborative team environment.
