Partnering with Staff Boom has been instrumental in the growth and success of our company. Their dedication to understanding our tasks and their enthusiasm to help have exceeded our expectations. They consistently deliver results in a timely manner. As our company continues to grow locally, we plan to continue growing with Staff Boom as well.
We have had the pleasure of partnering with Staff Boom for nearly a year, during which time we’ve successfully established several teams across operations, underwriting, and sales functions. The exceptional customer support team has consistently demonstrated a high level of responsiveness and helpfulness, ensuring that any issues are promptly addressed and resolved. I highly recommend Staff Boom to any organization seeking a reliable and efficient solution for their staffing needs. Their expertise and dedication have been invaluable to our organization, and we look forward to continuing our partnership.
“Agency Solutions in a Box, I am a raving fan”
For decades, I was trying to break through the agency barriers to find a better strategy for focusing on our customers and retaining them, rather than getting tangled in the web of customer interfacing software, training, or facing the absorbent labor costs in today’s industry. I was skeptical of virtual agencies and how they could meet or exceed expectations for the longest time and found I was not alone in that feeling. But there was something about Staff Boom’s approach that broke through those barriers. It was clear from the start that their teams were experienced and knowledgeable about the industry, and it showed. It was great to know that they were on our side.
Their professionalism, confidence, and strategies allowed them to dive right in, and it was relieving. We jumped from implementation to full-time utilization in less than 6 weeks a year ago. Today, we operate with more than 10 Staff Boom members assisting us with over 12,000 tasks per month, allowing our “rainmakers” to stay focused on sales and my servicing teams to focus on retaining our customers. For the first time, I am genuinely excited!
After considering several options to expand our service hours and capacity, we decided to partner with Staff Boom primarily due to their experience and reputation in our industry. Offshore staffing was a new concept for our company, and there was a mutual learning curve, but the Staff Boom team remained patient and focused on our success throughout the process. Today, our expanding team in the Philippines manages a diverse range of front- and back-office functions for both Customer Care and Claims. Staff Boom has swiftly become a valued and trusted partner that will play a pivotal role in our ongoing growth.
Our agency has been partnering with Staff Boom for over 3 years now, and we have been thoroughly satisfied with the entire experience. The Staff Boom Team has demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. They consistently go above and beyond to address our needs, promptly respond to any new tasks or updated procedures, and do so in an efficient and effective manner. Communication has been seamless throughout the process, and they are always available to answer any questions or concerns we have had. Having direct access to our employees as well as the team lead has led to prompt results, and the quality of work has exceeded our expectations. It’s evident that they take pride in what they do and prioritize delivering outstanding service to their clients. The Staff Boom team is a reliable partner you can trust to get the job done right; it truly feels like a partnership, and we couldn’t be more excited for the future and introducing new tasks to our teams.
Ever since partnering with StaffBoom, it feels like we’ve accelerated our agency’s growth and efficiency exponentially. Honestly, managing the daily essentials like policy entry, endorsements, and crafting client proposals used to overwhelm even the best of us. But bringing StaffBoom’s virtual assistants on board changed the game. They’ve adeptly managed these critical yet time-consuming tasks, freeing us up to focus on what we do best.
But their support doesn’t end with day-to-day operations; they’ve been phenomenal in handling those unique, specialized tasks that used to slow us down—like data cleanup and migrations. Even the daunting challenges of book acquisitions and migrations became significantly more manageable with their expertise.
One aspect of StaffBoom’s service that truly stands out is their commitment to transparency and communication. Their detailed monthly reporting keeps us in the loop, ensuring no detail is overlooked. Regular team meetings foster a sense of unity and collaboration, making them feel like an extension of our local team despite the physical distance.
Moreover, StaffBoom’s continual eagerness to innovate and expand the roles within our team has been nothing short of inspirational. They proactively create new roles and responsibilities by leveraging insights gained from their work with other clients, complete with job aid templates. This not only streamlines our processes but also enriches our team’s skill set, keeping us at the forefront of industry best practices.
Their dedication, attention to detail, and understanding of our needs have been pivotal in our development and daily operations. So, here’s a big shoutout to StaffBoom – you’re not just a service provider; you’ve become a cornerstone in my agency’s ongoing success!
Staff Boom has helped us grow our business efficiently and cost effectively. We would never have been able to grow at the scale we did without using SB!
Staff Boom has been a pleasure to work with and very attentive to our call center outsourcing needs. The on-boarding process was handled with efficiency and the quality of the work is as good if not better had we done it ourselves. We are looking to add more seats in the near future allowing us to improve our ROI. Thanks Staff Boom!
Since our organization’s partnership with Staff Boom was founded over four years ago, I’ve been pleased to oversee and be part of almost all central, critical tasks that have been handed to Staff Boom’s offshore team for handling – not only has this saved our company two of the most valuable commodities in the business world – time and money – it has allowed us to expand our horizons and consider other possibilities that could not have otherwise been entertained. COO Angela Valencia’s competence is unmatched, and I’ve greatly enjoyed working with her and all Operations Associates assigned to our account. It goes without saying that the quality of work provided by our offshore team is fantastic – each person is talented, motivated, and willing to train, ask questions and remain actively engaged. We look forward to a mutually beneficial, continued partnership as we continue to expand and seek cost-effective ways to process our business.
Our Staff Boom Team has been exceptional to work with. They are reliable, responsive, eager to learn, and quick to make corrections when needed. Time-sensitive to mundane tasks are all handled according to our procedures and in a professional manner. Staff Boom allows us to move work away from our Account Managers allowing them the time to more closely focus on our clients which in turn allows us to grow our business. We will continue to add members to our Staff Boom team.
Staff Boom Services is amazing! I have been using them since 2018 and their knowledge is beyond expectations. Team that are assigned to my Agency are professionals, well trained, friendly, and very helpful. Most of our Tasks are done on a timely manner. My business has grown, and revenue has increased since we started the service back in 2018. THANK YOU! Staff Boom for making the difference and we are truly partners for life.
Staff Boom has been a pleasure to work with over the years. With their help, we have developed a very proficient team that offers great service and turnaround times. They have helped our company obtain our growth goals while providing top notch service to our clients.
We are new Staff Boom customers, but we are already experiencing the benefits from the service they provide. We have found their approach, experience, and leadership to fit quickly and seamlessly into our organization. With our organization straining at capacity, SB has given us the lift we need to focus on our existing relationships and grow our customer base.
Staff Boom has been an invaluable resource to our fast growing company. Our representatives always have a positive attitude and are eager to learn more and contribute in any way that they can. From special projects to assistance with everyday tasks, we know we can count on our Staff Boom team!
Staff Boom has been great to work with in all aspects that come along with our partnership including Human Resources, Employee Recruiting and Onboarding. Staff Boom’s HR team is very responsive and easy to work with. They work very diligently to fulfill any employee interviewing and recruitment necessary.
The Customer Service phone representatives that have been recruited for us have always been very kind, polite, respectful and eager to learn and service in the fashion that we would want our clientele serviced. They not only provided professional and respectful communication to our customers but are also very compliant and responsive of our processes and procedures and excellent at following guidelines provided.
