Most insurance agencies share the same common problem. Good help is hard to find and even harder to keep. Especially with entry level positions. Recruits are demanding more benefits, higher wages and more flexible schedules. Recruitment, interviewing and training is soaking up most of your managers and supervisors time. Expenses are on the rise, and let’s face it, insurance carriers aren’t planning on raising commissions any time soon. How do you save money and get your business growing again? You need an outside of the box solution to get your business back on track.
Staff Boom provides insurance agencies and brokers specialized outsourcing solutions that are specific to business needs. We have built our reputation of delivering outstanding services to our clients while reducing overhead costs contributing to increase in cash flows.
We are insurance trained professionals who will streamline your processes and build you a dedicated team to execute on all your back-office functions. Why pay top dollar for completion of entry level tasks? Staff Boom will build you a team for half the expense of a $15 per hour CA employee.
We will choose your staff carefully and train them on the skills required for your certificate processing services. By choosing Staff Boom, you can be sure that you getting the help you need without having to break the bank.
With no long-term contract obligations, why not run a test?
Does your team need help processing all of those certificate requests in a timely manner? If you’re in the commercial insurance space, you know that poorly handled certificate requests will cost your company business. The dilemma for agency owners is, it’s impossible to run a profitable business while account managers stand idle waiting to process certificates. Staff Boom will generate and deliver certificates to your clients with efficiency and accuracy. In fact, many Staff Boom clients are confident enough in their team, they guarantee certificate requests will be turned around in 1 hr. Also, if there is additional information that needs to be collected or if endorsements need to be ordered prior to sending the COI, Staff Boom can contact the client via email to obtain the information.
Often times, for many different reasons, renewals come down to the wire. Processing renewal certificates and allowing your clients to stay on the job without interruption is extremely important. Whether you need help with one off certificate requests or bulk processing at renewal, Staff Boom understands the importance of this process and is here to help.
A well-thought out renewal process is critical to the customer experience and ultimately retention. As an agency owner, you know renewals are the most profitable segment of your business. Staff Boom understands how important renewals are. We can help you get ahead of both agency bill and direct bill renewals.
There is nothing worse than a phone call from a client asking why their rate is going up, or even worse, why they are being non-renewed. Don’t be caught off guard. Customers appreciate a proactive approach. With Staff Boom you have the ability to review every renewal and determine if the account should be re-marketed or not. Utilizing your Staff Boom employees to review renewals saves time, money and helps keep your clients on the books.
Accuracy is essential in any business but in the insurance industry, it’s key in avoiding Errors & Omissions (E&O) claims. Policies need to be double checked. You cannot run the risk of a policy not matching the quote a client signed or a missing signature on a critical policy exclusion. Staff Boom employees are trained to check policies based on the checklist your firm provides. Mistakes happen, we’ll be your second set of eyes and make sure mistakes don’t slip through the cracks.
The policy audit we provide will give you and your agents peace of mind that everything is accurate. If a mistake was made, we’ll help your producers and account managers get it corrected.
Until a binder or a policy has been received from the carrier, it’s tough to rest easy that the policy is bound and your clients have the coverage they purchased. Your agents and account managers have little extra time to follow up with underwriters requesting a binder or a policy. Not only will Staff Boom handle these tedious follow ups, we will also utilize your custom checklist to ensure the binder and policy are correct and deliver it to the insured electronically. This is one more process that saves your agents and account managers time, improves the customer experience, and lowers your chances of an E&O claim.
Marketing commercial business is no easy task. It’s time consuming to block markets, protect your accounts and ensure your clients purchase the best coverage at the best rate. From beginning to end, Staff Boom will help with your submissions. Marketing both new business and renewals, your dedicated Staff Boom team will build complete submission packages including ACORD and supplemental applications based on your customized intake sheets.
Once complete data is entered into your agency management system, your Staff Boom team will market new business and renewals to the wholesalers and carriers your account managers and producers would like quotes from. Your Staff Boom team will enter response premiums, coverage and policy terms, prepare proposals and send the information back to the presenting party at your firm. All that is left for you to do, is contact the client and close the deal!
Processing Endorsements for Insureds is a core function of any insurance operation. Licensed staff may be required to discuss coverage options and price, but processing the requested changes online, via email, and in the management system, is simply data entry. Staff Boom employees are highly skilled in processing your changes, updating client information and following up with insurance carriers to ensure endorsements are received in a timely manner and with the correct changes requested. Whether your client purchased a new car, needs to schedule personal property or they want to add an additional insured. These tasks are necessary to keep clients satisfied and properly insured. Your Staff Boom team will do the heavy lifting so your producers and account managers can remain focused on providing exceptional guidance and customer service.
Downloads, Carrier Memos and Notices are an important part of staying informed on your client’s policies. Staff Boom employees can research each of these channels of information and process them accordingly by routing them to the desired individual within your organization, update the policy as needed, or even work with a carrier to obtain additional information. With your Staff Boom’s team assistance, you will be able to efficiently control the flow of information allowing your staff to spend more time building and strengthening the client relationships that will continue to drive your company into the future.
Accounting can be a time-consuming task and Staff Boom can help with your accounting needs. Your Staff Boom team can generate producer commission statements, process agency bill statements to pay invoices to your carriers, process your direct bill commission statements, generate deposit reports, reconcile credit card and ACH deposits, and even assist in making payments direct to the carrier or financing company. Staff Boom knows what it takes to keep the numbers flowing on the back-end so you can keep the business coming in the front door.
Claims are inevitable in the insurance industry. Let our employees assist with the claims process. Staff Boom team members can receive inbound FNOL calls and document the initial report in your agency management system. Once all the information is collected we can send a notification to the claims department, they can proceed from there and set a follow-up to check in with the client to ensure the process is moving along.
Yes, even in today’s day and age companies still receive snail mail. Although this is a tedious and time-consuming process of having to review each and every single document and determine who it needs to be routed to, someone’s got to do it. Let Staff Boom help your agents by taking this task on so they can focus on your core business.
You may be asking yourself, “How does this work?” Well, all you need to do is scan the mail into a folder and Staff Boom will take care of the rest. Our employees will review the folder every night (this is dependent of what time you would like the team to work) and they can forward the mail to the appropriate department/person.
Our model is structured to minimize inefficiencies during the transfer of processes from your business to us. This model is well defined and allows flexibility to accommodate your unique business outsourcing requirements.
Everything begins with on-site observation. We take the time to understand our client’s business, assess needs, and create the perfect staffing solution.
Our staff has a wealth of experience to offer and will make recommendations to improve efficiency, potential restructuring, and any other improvements that will save money and free up resources.
We will work closely with management and key staff to assist with the development of step-by-step business process manuals which will be used during training and implementation.
We customize security solutions for each client’s needs. Our dedicated I.T. consultant will collaborate with your I.T. department so that your communications are reliable, and data is secure.
All business process manuals will be thoroughly tested and approved by the client to ensure that processes are efficient and no steps are missed.
All Staff Boom employees are selected by U.S. based management. They are given hands-on training, based on the custom manuals, to master your processes, systems, and procedures.
Now that procedures are in place and staff has been trained, it’s time to get to work. Staff Boom employees will be closely supervised and supported by a local manager whom clients have access to as often as they need.
From this point on, we will work with our clients to track key performance indicators, monitor reporting, and make sure they are achieving explosive results!
We leverage from best practices, combined with years of knowledge and experience to deliver ideal outsourcing solutions to support your business.
Here at Staff Boom we are so confident in our outsourcing model and pricing, that we provide full transparency when it comes to costs, as you can see below. Take a look at the pricing below and see how much you could be saving:
* pricing does not include one time onboarding expense. Onboarding expenses will vary based on the scope of work, materials, hardware and software needed for each clients unique solution.
To find out more, consult with our outsourcing specialists.
