Staff Boom Team

Angela Valencia is Chief Operating Officer at Staff Boom. Angela brings with her over 10 years of insurance and operations experience, successfully building underwriting teams and implementing procedural improvements. Before joining Staff Boom, Angela served as Director of Training and Organizational Development, where she led the underwriting and training teams in the building and launch of an industry-leading agency management system for the insurance industry. Angela has been instrumental in the rapid growth and expansion of Staff Boom, overseeing all aspects of operations domestically and internationally, as well as the onboarding of new clients and solidifying existing client relationships.

Angela holds a Bachelor’s degree in history and a Master’s degree in Education, which have been pivotal in her roles of training, development and process improvement. She is a proud mother of five; one boy, two girls and a pair of identical twin girls. Her kids keep her busy, but they are the biggest driving force behind her, at the end of the day her title as mom is her proudest accomplishment.

Michael Haroutunian is the Controller at Staff Boom. He joined in 2017 bringing over 8 years of accounting methods under Big 4 trained experts. In his current role at Staff Boom, he leads the company’s financial reporting, accounting and related internal controls. During this time, Michael carries on his goal to ensure that the company is provided all the analytical and budgeting details it needs to grow and succeed. On his time off, Michael enjoys playing soccer with friends and composing musical scores.

Nicholas Fedei is the IT Director at Staff Boom. Nick brings over 20 years of IT experience with a focus on security, network, customer support, and significant Microsoft systems engineering and support. He has successfully restructured support teams to provide great customer service and support for all end-user-facing hardware and software. Coupled with considerable experience building and maintaining IT infrastructure environments of all sizes, your IT environment will be in great hands with Nick.

Nick holds a bachelor’s degree in Information Technology Management and an associate degree in Computer Sciences. He is a proud father of three children and four dogs. Although his hands are full, juggling the needs of all in his family, he is dedicated to providing for their well-being first.

Jeidi Guillen is the Director of International Operations at Staff Boom. Her career in the insurance industry dates to 2005. Starting of as a call center representative, Jeidi quickly transitioned to the training side of insurance, training in-house call center reps and then training outsourced call center reps once her previous company transitioned to a call center in Tijuana. Jeidi brings the perfect combination to Staff Boom, combining hands on insurance experience with experience in the training of outsourced insurance representatives. At Staff Boom, Jeidi is tasked with overseeing operations in all Staff Boom facilities, ensuring our staff is on track and at capacity, while ensuring they are providing quality work to clients. Additionally, Jeidi helps to coordinate communications with various clients, providing scheduled updates as well as helping with any issues or concerns they may have. Jeidi is here to ensure that Staff Boom continues to grow while providing quality work to our clients, while at the same time ensuring our employees are working smoothly and efficiently as possible.

Accomplished executive and proven leader, Diana DePaola displays a unique acumen for inspiring teams and motivating performance. A graduate of California State University Sacramento, Diana has demonstrated an innate ability to deliver results and develop beneficial relationships. From employee relations and sales initiatives to carrier relationships and organizational objectives, Diana’s keenness of insight and uniquely engaging nature have led her from Human Resource Administration and insurance liaison functions to successful growth as the Personal Lines Sales Management for California-based P&C Insurer, Inszone Insurance where she increased agency commissions by nearly 200 percent as well as directed markedly successful sales team training programs and protocols based on carefully monitored client and carrier preferences. Further leading to become Vice President of The Proven Alliance, a market access group spanning 5 states, to Owner of her own independent Property and Casualty agency, Intrinsic Insurance Services. Currently Diana is managing client success internationally for Staff Boom, as their Director of Sales.

Shay Valencia is the US Operations Manager at Staff Boom. Graduating from California State University, Fullerton with a degree in Kinesiology, Shay began her professional career in the Healthcare field helping people meet their healthcare needs. She was drawn to Staff Boom when she sought an opportunity for growth in more fields than just healthcare. With prior experience from working in the insurance sector, Shay can safely assure her clients that their staffing needs will be met with utmost efficiency. Shay joined Staff Boom in April 2020 and looks forward to forging stronger connections with her customers. In her leisure, she enjoys practicing carpentry, exercising, and spending time with family & friends.

Elsa Alcala is a Training Manager at Staff Boom. She has been in the insurance industry for over 10 years. Elsa started off working at Freeway Insurance in the Customer Service Department, then jumped into the Complaints Department shortly after. After a few years with Freeway Insurance, she decided to start a new career path with Pacific Specialty where she was in the Customer Service, Underwriting and Training Department. At Pacific Specialty she assisted in onboarding and trained new hires and re-trained employees. After working with Pacific Specialty, she moved to CCMSI Insurance where she helped clients with their commercial insurance needs. She worked primarily in Certificates, Endorsements, Quoting, Binding and Loss Runs.

In July 2021, Elsa decided to join Staff Boom, bringing with her vast experience in facilitating, creating training documents and power points. In her current role, she performs a diverse range of duties to support the efficiency of Staff Boom’s daily business operations.

Eberardo Treto is a US Operations Supervisor at Staff Boom. Back in 2002, he began his career in the insurance industry at a Managing General Agency. Eberardo started as an underwriter assistant and quickly transitioned into an underwriting position where he focused on Property & Casualty, Workers’ Compensation, and Personal Lines. In 2018 he joined the operation team for a Managing General Agency, where he was able to establish and implement departmental policies, objectives, and procedures for them.

In September 2021, Eberardo joined Staff Boom, where he will use his skills to facilitate, and solve any issues he may encounter, and will help to contribute from an organizational and individual level to achieve the goals of Staff Boom. Eberardo also goes by Barney, and in his free time he enjoys critiquing films, singing Karaoke, and having fun at a good concert.

Sydney Foster is a US Operations Supervisor at Staff Boom. Originally from Fayetteville, Arkansas, Sydney earned her degree in Communications from the University of Arkansas. Sydney has spent the majority of her professional career working as an event operation specialist, where she has had the opportunity to work for some of the most prominent music & film festivals such as Bentonville Film Festival and Bonnaroo Music festival. Looking to broaden her skill sets, Sydney joined the Staff Boom team in 2020. Sydney continues to actively contribute towards Staff Boom’s goal of ensuring clients receive favorable results with stellar efficiency. Sydney enjoys practicing photography and discovering new musical artists in her free time.

Yamil Quiñones is the Peru General Manager at Staff Boom. He holds a degree in Systems Engineering from the Universidad Mayor de San Marcos (Peru). Yamil has become a seasoned project manager & senior executive with more than fourteen years of experience working in information technology, multinational software development, telecommunications, education, and banking companies. Yamil specializes in project management and auditing, with a talent in networking with business executives & suppliers. Yamil currently holds over than twenty international certifications including: Project Management Professional (PMP), ISO / IEC 27005 Risk Manager, ISO / IEC 27001 Auditor, ITIL (ed 2011 and ed 4), SCRUM, COBIT.

Yamil enjoys sharing his knowledge & work experience. He loves to exercise, travel, and work hard to achieve his goals in his professional & personal life.

Myla Gaza is the General Manager at Staff Boom. Joining the Staff Boom team in 2018, Myla comes from a manufacturing background, working in a variety of management roles in companies of up to 2,500 employees. At Staff Boom, Myla is tasked with leading the Human Resources department, being involved in every stage of Staff Boom’s recruitment process and employee relations management. Myla takes pride in her enthusiasm and understands the importance of efficiency & dedication when it comes to ensuring the success for the Human Resources department.

Myla is a proud wife and a mother of two smart and talented daughters. On her time off, she enjoys cooking and baking pastries and cakes.

Kelly Wade is an Account Executive at Staff Boom. With a bachelor’s degree in business from Azusa Pacific University and a cosmetology license, Kelly brings a unique blend of expertise to her role. Since joining in 2018, Kelly has played a vital role in the company’s growth by bringing in new clients and fostering strong, lasting relationships with them. She takes great pride in her ability to find innovative solutions that truly benefit customers, and her genuine care for people shines through in every interaction. While she decided to leave her cosmetology practice behind to pursue a career in sales, she still finds joy in occasionally using her hair styling skills on a smaller scale.

Outside of work, Kelly embraces her role as a proud wife and mother. Her daughter keeps her busy with a wide range of activities, and Kelly strives to balance her professional and personal life to ensure quality time with her family. As a passionate sports fan, particularly when it comes to football (Go Saints!), she knows how to bring that same enthusiasm and dedication to her work and personal interests.

Angel Bunch is an Account Executive at Staff Boom. She has over two decades of insurance industry experience and a proven track record of boosting agency revenue. Angela worked as an agency producer for over a decade before transitioning to the carrier side as a territory manager for three years. She is passionate about helping professionals in the insurance sector in identifying chances for growth. She believes that honesty, vulnerability, and teamwork are prerequisites for success. Her primary goal is to provide a one-of-a-kind customer experience from beginning to end. It is a privilege for her to be able to open the doors of business and work with others to improve revenue and streamline workflows. She is excited to engage with businesses so that they, too, can experience explosive growth.

Matt Evans is an Account Executive at Staff Boom. Matt has a bachelor’s degree in communications from Cal State University of San Marcos. He has also achieved several insurance-specific designations including the CISR, CRIS, and CSLC.  Before joining Staff Boom, Matt gained four years of experience as a licensed California-based Property & Casualty broker specializing in Commercial Lines and risk mitigation. Prior to becoming a licensed broker, he served as the Director of Service Accounts for an Occupational Safety and Health company in San Diego for three years.  There, he oversaw the service delivery, business development, and staffing for construction and manufacturing clients.  He focused on developing custom safety management programs to reduce risk, incidents, and experience modification ratings (EMRs).

Matt stays active within his community by serving on committees for various trade associations and coaching for the Special Olympics. Now residing in Northern California, Matt enjoys playing golf, basketball, soccer, and volleyball, hiking with his dog Luka and spending time with his family.

Joe Overley is an Account Executive at Staff Boom. Joe is an accomplished executive who possesses exceptional leadership skills and a proven track record in sales. He has a unique ability to establish strong relationships with people and inspires and motivates them to improve their relationships, sales, training, and knowledge. Joe’s unwavering commitment to success and his approach to staff training and development enabled him to achieve rapid advancement in the insurance industry. In his previous job, Joe was promoted to the district manager position within the first year of joining the company and subsequently became a regional sales manager, ultimately attaining the Vice President role within five years. Joe was responsible for several critical functions, including developing the sales process, sales training, and management development. He also oversaw the organic expansion of brick-and-mortar offices, the web sales environment, the agency call center, and quality control procedures for Northern California and Nevada.

Elizabeth Betts is a Senior Operations Associate at Staff Boom. Her professional career in the insurance sector began in 2012. For three years, Elizabeth worked at a local agency specializing in personal lines insurance before finding employment with a large broker in 2015, thereafter focusing on commercial lines insurance. There, she found the opportunity to work with small businesses and middle-market companies from a variety of industries. Elizabeth’s professional background as a licensed insurance agent continues to provide useful insight regarding agency operations & task management. She also possesses comprehensive experience writing training material & developing processes with a team based overseas. In 2019, Elizabeth has earned her Certified Insurance Service Representative (CISR) designation.

Elizabeth obtained a Bachelor of Science (BS) from Brigham Young University –Idaho where she majored in History and minored in Fashion Design.

Ashley Alger is an Onboarding Specialist at Staff Boom. Ashley specializes in managing customized staffing solutions for our Staff Boom clients. Her client activity portfolio includes needs assessment analysis, curricula development, coordinating training courses and recurring KPI reporting for small, medium, and large sized businesses. Prior to joining Staff Boom, Ashley worked at The Walt Disney Company and San Diego Zoo Safari Park in leadership development training and project management.

Building and maintaining good relationships with a “customer first” approach is essential for Ashley to consistently provide her clients with the best service available. One of her main goals is to help our clients save, simplify and grow their business with the help of Staff Boom’s customized outsourcing solutions.

Janet Chavez is an Operations Associate at Staff Boom. Janet earned her bachelor’s degree in Healthcare Management from California State University, Dominguez Hills. She has spent most of her professional career in the Healthcare field but sought the opportunity to expand her knowledge and skills in other fields and joined the Staff Boom team in 2021. Her previous administrative roles have given her professional and courteous qualities that she brings to her role at Staff Boom. On her time off, Janet enjoys taking road trips and spending time with her family and friends.

Tanya Gongora is an Operations Associate at Staff Boom. Tanya began her career in the insurance industry in 2011 and has worked with top level insurance companies such as Western United/CSAA, Allstate, Pacific Specialty Insurance Company (PSIC) Cannon Cochran Management Services Inc. With her rich background in customer service and sales underwriting, Tanya guides her customers to their financial goals with emphasis on long-term relationship building. In July 2021, Tanya joined Staff Boom in an effort to expand her knowledge and skill sets in operations and communications.

Tanya takes a personal approach to every aspect of her business – from assessing our client’s needs to helping them achieve their business goals. Her urge to learn more has always driven Tanya to be successful in the field. In her current role with Staff Boom, she is responsible for analyzing and improving our organizational processes, and work to improve Staff Boom’s quality, productivity, and efficiency.

On her time off, Tanya enjoys camping, outdoors, and listening to music.

Hernan Perez is an Operations Associate at Staff Boom. Hernan pursued his education at Cerritos College for his Associate Degree and later attended the University of Providence in Montana, where he earned a bachelor’s degree in Business Administration. Hernan joined Staff Boom in September 2021, bringing with him a vast experience in sales and customer service. Prior to working at Staff Boom, Hernan worked with Allstate and was responsible for doing sales and customer service, while increasing the company’s productivity by training and developing the skills and knowledge of new employees.

In his current role as an Operations Associate, Hernan plays a vital role in helping our clients achieve their business goals through outsourcing.

Natasha Vigueria is an Operations Associate at Staff Boom. She has been in the Insurance industry since 2003. Natasha started off working at an Insurance Broker office in Orange, CA as a Clerical Administrator then jumped into the Marketing Team where she became an Account Administrator. As an account administrator she assisted with creating materials for enrollment and worked side-by-side with the carriers and the clients to provide options for their coverage needs. After 15 years she decided to switch the line of business she was working in and gain experience in Personal Lines coverage. She went to work for Pacific Specialty Insurance Company as a Concierge Representative. Here she would assist Producers/Agents and Insureds with their policy and coverage needs.

In May 2022, Natasha joined Staff Boom in efforts to continue to expand her knowledge and skill set.  In her free time, she enjoys camping, reading books, watching baseball games, and getting together with family and friends.

Carlos Escobedo is an Operations Associate at Staff Boom. He obtained his bachelor’s degree in Business Economics from the University of California, State Fullerton, which helped him develop his management and data skills. He believes that his experience working at Home Depot, where he learned customer service and the ability to assist those in need, helped him prepare to enter the insurance industry. Carlos manages and trains a high school soccer team in addition to working as an Operations Associate at Staff Boom.

Rocio Castro is an Operations Associate at Staff Boom. She has vast experience in customer service and insurance. Rocio began her insurance career with Mercury Insurance, where she handled numerous claims, subrogation, and incoming calls, as well as daily follow-up outgoing calls. Rocio moved on to Pacific Specialty to broaden her insurance knowledge, where she offered exceptional customer service, effortlessly handled a high call volume, and helped consumers completely grasp their home policies and coverages. Rocio would also help producers with quoting, binding, loss runs, and coverage questions. Rocio enjoys being a girl mom, exploring new flavorful restaurants, sharing a wonderful meal with her family and friends, but most of all, she loves spending any free time she has at the happiest place on earth, Disneyland!

Rocio joined the Staff Boom family in November 2022, where she looks forward to continued growth and acquiring new skills!

Christian Castro is an Operations Associate at Staff Boom. He began as a processing assistant and advanced to a role as a lead production analyst & support, processor, and funder. Over his ten years in the mortgage industry, Christian learned to work efficiently, execute tasks on time, and develop leadership and communication skills. Over time, he decided to make a career change to expand his growth and knowledge and gain a new skill set.

In his free time, he coaches his daughter’s softball team and enjoys barbecuing and spending time with his family and friends.

Dominique Johnson is an Operation Associate at Staff Boom. She started in the insurance industry in 2008 with AAA customer service as a Policy Specialist for personal lines for nearly 5 years. Later in her insurance journey she joined USAA in Phoenix, Arizona as a claims adjuster and obtained her P&C adjuster’s license. In 2012, Dominique’s traveling spirit transitioned her to new adventures in New York City where she worked on a project with Google and was on the Learning & Development team, creating and facilitating training for temporary new hires. She also has long-term business-to-business operations experience with tech start-ups, such as Uber and Bird, and prides herself on developing and maintaining long-term business relationships. Throughout her employment history, Dominique has received several awards and accolades, she also enjoys working on additional projects in any role she’s in. Examples include creating a weekly employee newsletter and maintaining internal employee resource websites. Dominique started her career with Staff Boom in January 2023, excited to explore a new and unique side of the insurance industry and is looking to obtain additional insurance licenses and grow long-term with the company.

Dominique is a foodie that enjoys traveling and theme parks; she even had a chance to visit Disneyland in Shanghai, China. She also enjoys swimming, jet skiing, and shopping online but can always find the best deals. She enjoys quality time with family, and friends, and taking her fur baby GG to the dog park.

Andre Younge is an Operations Associate at Staff Boom. He obtained his bachelor’s degree from ITT Tech and his master’s degree in Business Administration from the University of Phoenix. With his education and diverse skill set, he has gained extensive experience in various roles, including customer service representative, teacher, insurance agent/manager, and business analyst.

As a teacher, Andre developed multiple teaching styles to accommodate different learning needs, an insight that proved invaluable in training and coaching staff to become productive members of our clients’ organizations. During his tenure as a manager at American Income Life Insurance, he led and trained several agents to deliver the needs of families seeking life insurance.

Andre’s diverse experiences have made him a perfect fit for the needs of our clients here at Staff Boom. In his free time, he enjoys spending quality time with his family and friends, believing that investing time in those who support your happiness is crucial. Additionally, he is an enthusiastic fan of sci-fi movies and TV shows, as well as sports.

Lillian Villagomez is an Operations Associate at Staff Boom. Throughout her professional career, she has primarily worked in the dental field, fulfilling roles such as an Insurance Benefits Coordinator and a Licensed Registered Dental Assistant. Lillian firmly believes that her experience in the dental industry has significantly contributed to her ability to effectively manage schedules, navigate insurance processes, and meet deadlines promptly. These skills, among others, have prepared her well for a transition into the insurance industry, where she eagerly seeks opportunities to broaden her knowledge and expand her horizons.

During her leisure time, Lillian finds joy in spending time with her husband and three children. She values her personal time and cherishes the opportunities it provides for creating lasting memories with her family.

Nathan Koh is an Operations Associate at Staff Boom. He attended the University of California, Irvine, where he pursued a double major in Business Economics and Sociology. This academic background provided him with opportunities to enhance his management styles, data analysis, interpersonal skills, and information gathering and interpretation abilities. Additionally, Nathan has gained customer service and experience expertise over the last 8 years, working across various industries such as retail, live events, nonprofits, and real estate.

In his previous role as an Asset Manager, Nathan successfully cultivated and grew portfolios for more than 500 clients, allowing him to pivot into the insurance industry. His strong skills in portfolio management and client relations facilitated a smooth transition into this field. At Staff Boom, Nathan is eager to continue developing his skill set in operations and management, building upon his existing experiences.

In his free time, Nathan enjoys reading books, learning new skills, playing basketball, and going to the gym. These activities reflect his passion for personal growth and maintaining an active lifestyle.

Elle Ravida is the Philippines Operations Supervisor at Staff Boom. She has spent most of her career in knowledge/business process outsourcing; focused on optimizing operations and keeping up the high standards of service of her offshore clients. At Staff Boom, Elle works on continuous process improvement, metrics and objectively delivering results, while building and leading highly motivated cross-functional teams in a fast-paced environment.

Elle considers herself to have a mind driven for system and innovation; with a goal to complete all Lean Six Sigma belts to have a better compass for her company, employees, and clients.

On her time off, Elle loves listening to songs – it is her sanctuary. She also enjoys writing, which she has combined with her love of music to write lyrics.

James Teopaco is the Philippines Operations Supervisor at Staff Boom. An experienced operations leader, James has worked across multiple supervisory roles in customer service, quality assurance and collections in the BPO Industry. He leads a team of consultants at Staff Boom, focused on strategic and operational activities which include managing client needs and monitoring progress and productivity of all team members. A born people person, James is an excellent mentor and a motivational leader, recognizing talented employees and empowering those employees to tap and reach their full potential. His model of leadership has been recognized with awards and citations. In just three years at Staff Boom, he received the highly coveted “Excellence in Leadership Award” which highlight his passion and dedication. Prior to Staff Boom, James served as a team leader, managing cross-functional roles in various companies in the Call Center industry for over 12 years. James graduated with a degree in Business Management in 2004, sparking his interest in management. He is a true-blue technophile, stoked by new trends, innovations, and technologies.

On a personal note, James values family time and plays basketball during his spare time.

Mariel Bingcang is the Philippines Operations Supervisor at Staff Boom. She joined Staff Boom in March 2016, bringing with her almost 5 years of experience in the Business Process Outsourcing industry. Starting off as a Data Representative, Mariel climbed her way up the company ladder quickly, and worked diligently to earn her role as one of Staff Boom’s Operations Supervisors in the Philippines. Mariel was drawn to Staff Boom for the opportunity to improve her talents and skills. In her current role, Mariel is tasked to train representatives with their day-to-day activities and ensure key performance indicators (KPIs) are in place and production targets are met. Mariel prides herself in working with dedication and committed to her professional development.

On her time off, Mariel enjoys cooking and learning new recipes, watching movies with her family and taking care of her cats.

Michael Berueda is a Philippines Operations Supervisor at Staff Boom. He joined the company in 2016 as one of the earliest members of the Staff Boom family and has grown with the company throughout the past years. Michael brings to Staff Boom decades of experience working on the BPO sector, and currently manages day to day activities with multiple teams in the Philippines to ensure operations are running smoothly and that clients expectations are being met.

Michael prides himself with his attention to detail, time management, creative problem solving and leadership. One of his primary goals is to train and develop people with potential and help them become assets and key contributors to the company.

Outside of work, Michael enjoys spending time with his family, playing favorite sports and video games.

Raymart Manapat is a Philippines Operations Supervisor at Staff Boom. He has over 8 years of experience in the business processing outsourcing industry. He gets exposed to a variety of service types, including customer service, collection, M-Commerce service, and technical assistance. His leadership journey began in 2017, and he is passionate about developing and mentoring others. Raymart is goal-oriented and excels in compiling and tracking data that motivates his team to achieve their goals. He maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements. He also has established strategic goals by gathering pertinent business, financial, service, and operations information.

His journey with Staffboom began in 2019. And because of his endearing commitment, dedication, and interpersonal skills, like the other Supervisors, he began as a data rep and advanced to the positions of Team leader, Operations leader, Sr. Operations leader and Operations Supervisor .

In his free time, Raymart enjoys spending time with his daughter, playing video games, and taking care of his fish and cat.

Anna Galvez is a Philippines Operations Supervisor at Staff Boom. She holds a Bachelor of Science in Commerce with a major in Hotel and Restaurant Management/Tourism Management. Anna joined Staff Boom in 2018 as a Data Processing Representative and quickly promoted to Team Lead. She was essential in steering the fleet to success while keeping excellent client connections. Her consistent success and unwavering dedication enabled her to advance to an Operations Leader position in 2021 and was promoted to Sr. Operations Leader in early 2022 and then to Philippines Operations Supervisor in August 2022. She is a co-founder of Love on Purpose, a volunteer fundraising organization in the Philippines.

In her free time, Anna enjoys dancing, firing, and reading articles about innovation and nature. She does Mandala Art when she has time. She enjoys F1 racing and traveling throughout the Philippines and the world.

Nestor España is the Administrative and Facilities Manager at Staff Boom. A graduate of Business Management at Republic Central Colleges in Angeles City, and an undergraduate of Civil Engineering at Manuel L. Quezon University (Manila Campus), Nestor is a seasoned Sales and Operations Manager. Before joining Staff Boom in 2016, he served as an Account Executive and Sales Manager for multiple logistics companies in the Philippines for 15 years. As a leader of the sales force, he has worked hand-in-hand with principal partners and helped them drive sales of many key products and services. With a diverse and encompassing work history, Nestor has acquired a unique management style that fosters employees to reach greater goals and increasing talent retention.

In his current role at Staff Boom, Nestor ensures our employees are properly accommodated in a workplace that supports their needs and expectations. He also oversees the upkeep of equipment and supplies, determining and scheduling repairs or renovation projects of the facility, and coordinating safety inspections to ensure the facility adheres to compliance standards and government regulations.

Nestor is a husband, proud father of two, and an active member of his church and community. On his time off, he enjoys reading books, watching movies and documentaries, and planting bonsai trees.

Kyle Reygel Perales is the Analyst Manager at Staff Boom, and since 2013 he has played a variety of roles in the Business Processing Outsourcing (BPO) industry.

Armed with exceptional organizational skills, Kyle joined Staff Boom in 2018 as a Data Representative. In 2020, Kyle was promoted to Training and Development Supervisor— where he spearheaded the framing and implementation of Staff Boom’s University programs and course developments. Kyle has also helped to build Staff Boom’s training department to what it is today. His hard work, diligence, enthusiasm, and love for what he does, has enabled him to soar high and be promoted as Staff Boom’s Analyst Manager.

In his current role, Kyle manages the Training, QA & RA Departments, participates in the recruiting of new employees, creates learning materials for client onboardings and the deployment of trainees to the Staff Boom production floor. Kyle prides himself in his strong logical reasoning, business intelligence, and leadership skills.

Kyle is an associate graduate of Hotel & Restaurant Management and is currently pursuing bachelor’s degree in Human Resources Development and Management.

Outside of work, Kyle is co-founder of a non-profit organization that mentors young professionals in the city. On his time off, Kyle enjoys watching movies, reading books, and taking care of his house plants.

Angelito Manalo is the I.T. Manager at Staff Boom. He joined Staff Boom in 2016, bringing with him over 16 years of experience in Information Technology Services. Angelito began his professional career after graduating college in 2002 and has developed his skills working both locally and abroad. Junior was drawn to Staff Boom as he saw an opportunity to continuously improve his technical skills while helping the company provide top-notch support to their clients.

On his time off, Angelito enjoys spending quality time with his family.

1Eddie Prieboy is an I.T. Systems Admin at Staff Boom. After high school, Eddie attended MSJC to study Computer Science for 1 year. He then transferred to Palomar College to complete his General Education courses along with additional computer-based classes while working as a Salesman at several car dealerships. In 2014, Eddie began his career in the insurance industry with Strachota Insurance as their in-house IT Specialist. Since then, he has taken multiple responsibilities including managing Personal Lines downloads, managing the company’s management system along with Firewall, Email Services, and reports. Eddie also builds custom computers for new and current employees to ensure they run smoothly.

In his current role at Staff Boom, he is responsible for the continued running of IT operations, maintaining, upgrading, and managing our software, hardware and networks. His main focus is to continue to expand and improve on the ever-changing IT industry.

Outside of the office, Eddie continues his passion of upgrading computers and expanding his knowledge on technology as a whole. To relax his “tech brain”, he enjoys playing video games, hanging out with friends, playing guitar and watching movies.

Ian McGraw is a Junior System Admin at Staff Boom. He is excited about his new career in I.T. after spending 25 years in the mortgage industry as an underwriter and account manager. Ian has always been interested in Information Technology and is happy that he has been able to follow his true calling along with a company that will allow him to grow and develop. Ian is excited to be a part of the Staff Boom team because we are at the forefront of current technology which gives him the opportunity to work with the most up-to-date tech. On his off time off, Ian enjoys sailing and playing with his two dogs.

Ethan Sudolcan is a Senior Tier 3 Engineer at Staff Boom. In 2011, Ethan began his career in the IT industry in US Air Force as an IT Specialist. Since then, he has taken multiple responsibilities in providing technical support and troubleshooting, managing enterprise software such as Cloud-based Web filtering, Patch remediation and Remote automation, Email filtering, Scripting, Ticket tracking and documentation, and Remote monitoring.

In his current role as a Tier 3 Support Engineer, Ethan is responsible for offering technical support to our employees and clients using computer systems, hardware, and software to ensure that our company operates efficiently and continues to deliver the finest service possible.

Matt McClure is a Tier 2 Support Engineer at Staff Boom. Matt pursued his bachelor’s degree in Business Administration at Hay State University through their Management Information Systems Program. Prior to joining Staff Boom, Matt was an IT Support for Gap and a Regional Manager for Initial Response Security. He is well-versed in all aspects of computer system configuration, set up, and maintenance. Matt prides himself in his in-depth knowledge in Information Technology as well as in his excellent communication and problem-solving skills.

In his current role as a Tier 2 Support Engineer, Matt is responsible for offering technical support to our employees and clients using computer systems, hardware, and software, ensuring our company runs smoothly and maintain in providing the best service to our clients.

Amanda Cannon is an Accountant at Staff Boom. Before joining Staff Boom in 2022, Amanda spent most of her career in banking and accounting. Amanda then served as a Legal Assistant for a business and tax planning law firm before transitioning to a local insurance agency. While working in the insurance industry, Amanda supported the service team in all aspects including account management, billing, claims and customer service. Shortly after the start of her career in insurance, Amanda became a licensed insurance agent to help better serve her community.

Amanda is a proud mom to three children. In her off time, she enjoys cooking and spending time with her husband and children at the lake.