Staff Boom Team

  • Angela Valencia

    COO

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    Angela Valencia

    COO

    Angela Valencia is Chief Operating Officer at Staff Boom. Angela brings with her over 10 years of insurance and operations experience, successfully building underwriting teams and implementing procedural improvements. Before joining Staff Boom, Angela served as Director of Training and Organizational Development, where she led the underwriting and training teams in the building and launch of an industry-leading agency management system for the insurance industry. Angela has been instrumental in the rapid growth and expansion of Staff Boom, overseeing all aspects of operations domestically and internationally, as well as the onboarding of new clients and solidifying existing client relationships.

    Angela holds a Bachelor’s degree in history and a Master’s degree in Education, which have been pivotal in her roles of training, development and process improvement. She is a proud mother of five; one boy, two girls and a pair of identical twin girls. Her kids keep her busy, but they are the biggest driving force behind her, at the end of the day her title as mom is her proudest accomplishment.

  • Michael Haroutunian

    Controller

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    Michael Haroutunian

    Controller

    Michael Haroutunian is the Controller at Staff Boom. He joined in 2017 bringing over 8 years of accounting methods under Big 4 trained experts. In his current role at Staff Boom, he leads the company’s financial reporting, accounting and related internal controls. During this time, Michael carries on his goal to ensure that the company is provided all the analytical and budgeting details it needs to grow and succeed. On his time off, Michael enjoys playing soccer with friends and composing musical scores.

  • Jeidi Guillen

    Operations Manager

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    Jeidi Guillen

    Operations Manager

    Jeidi Guillen is the Operations Manager at Staff Boom. Her career in the insurance industry dates to 2005. Starting of as a call center representative, Jeidi quickly transitioned to the training side of insurance, training in-house call center reps and then training outsourced call center reps once her previous company transitioned to a call center in Tijuana. Jeidi brings the perfect combination to Staff Boom, combining hands on insurance experience with experience in the training of outsourced insurance representatives. At Staff Boom, Jeidi is tasked with overseeing operations in all Staff Boom facilities, ensuring our staff is on track and at capacity, while ensuring they are providing quality work to clients. Additionally, Jeidi helps to coordinate communications with various clients, providing scheduled updates as well as helping with any issues or concerns they may have. Jeidi is here to ensure that Staff Boom continues to grow while providing quality work to our clients, while at the same time ensuring our employees are working smoothly and efficiently as possible.

  • Diana DePaola

    Sr. Account Executive

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    Diana DePaola

    Sr. Account Executive

    Accomplished executive and proven leader, Diana DePaola displays a unique acumen for inspiring teams and motivating performance. A graduate of California State University Sacramento, Diana has demonstrated an innate ability to deliver results and develop beneficial relationships. From employee relations and sales initiatives to carrier relationships and organizational objectives, Diana’s keenness of insight and uniquely engaging nature have led her from Human Resource Administration and insurance liaison functions to successful growth as the Personal Lines Sales Management for California-based P&C Insurer, Inszone Insurance where she increased agency commissions by nearly 200 percent as well as directed markedly successful sales team training programs and protocols based on carefully monitored client and carrier preferences. Further leading to become Vice President of The Proven Alliance, a market access group spanning 5 states, to Owner of her own independent Property and Casualty agency, Intrinsic Insurance Services. Currently Diana is managing client success internationally for Staff Boom, as their Sr. Account Executive.

  • Kelly Wade

    Account Executive

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    Kelly Wade

    Account Executive

    I am building a long-term sales career utilizing my intrapersonal strengths, achievement drive, and competitive spirit to satisfy unmet customer needs and create value for my organization. I have demonstrated my ability to succeed in multiple business scenarios by quickly becoming a subject matter expert so I can offer customers unique solutions that lead to repeat business and new customers. I am currently working for Staff Boom as an Account Executive and I thrive on building dedicated teams for Insurance Purposes and watching our clients succeed. I am looking forward to working with you in the future.

    T: 657-456-7571
  • Elsa Alcala

    Sr. Operations Associate

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    Elsa Alcala

    Sr. Operations Associate

    Elsa Alcala is a Senior Operations Associate at Staff Boom. She has been in the insurance industry for over 10 years. Elsa started off working at Freeway Insurance in the Customer Service Department, then jumped into the Complaints Department shortly after. After a few years with Freeway Insurance, she decided to start a new career path with Pacific Specialty where she was in the Customer Service, Underwriting and Training Department. At Pacific Specialty she assisted in onboarding and trained new hires and re-trained employees. After working with Pacific Specialty, she moved to CCMSI Insurance where she helped clients with their commercial insurance needs. She worked primarily in Certificates, Endorsements, Quoting, Binding and Loss Runs.

    In July 2021, Elsa decided to join Staff Boom, bringing with her vast experience in facilitating, creating training documents and power points. In her current role, she performs a diverse range of duties to support the efficiency of Staff Boom’s daily business operations.

  • Shay Valencia

    Operations Associate

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    Shay Valencia

    Operations Associate

    Shay Valencia is an Operations Associate at Staff Boom. Graduating from California State University, Fullerton with a degree in Kinesiology, Shay began her professional career in the Healthcare field helping people meet their healthcare needs. She was drawn to Staff Boom when she sought an opportunity for growth in more fields than just healthcare. With prior experience from working in the insurance sector, Shay can safely assure her clients that their staffing needs will be met with utmost efficiency. Shay joined Staff Boom in April 2020 and looks forward to forging stronger connections with her customers. In her leisure, she enjoys practicing carpentry, exercising, and spending time with family & friends.

  • Sydney Foster

    Operations Associate

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    Sydney Foster

    Operations Associate

    Sydney Foster is an Operations Associate at Staff Boom. Originally from Fayetteville, Arkansas, Sydney earned her degree in Communications from the University of Arkansas. Sydney has spent the majority of her professional career working as an event operation specialist, where she has had the opportunity to work for some of the most prominent music & film festivals such as Bentonville Film Festival and Bonnaroo Music festival. Looking to broaden her skill sets, Sydney joined the Staff Boom team in 2020. Sydney continues to actively contribute towards Staff Boom’s goal of ensuring clients receive favorable results with stellar efficiency. Sydney enjoys practicing photography and discovering new musical artists in her free time.

  • Elizabeth Betts

    Operations Associate

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    Elizabeth Betts

    Operations Associate

    Elizabeth Betts is an Operations Associate at Staff Boom. Her professional career in the insurance sector began in 2012. For three years, Elizabeth worked at a local agency specializing in personal lines insurance before finding employment with a large broker in 2015, thereafter focusing on commercial lines insurance. There, she found the opportunity to work with small businesses and middle-market companies from a variety of industries. Elizabeth’s professional background as a licensed insurance agent continues to provide useful insight regarding agency operations & task management. She also possesses comprehensive experience writing training material & developing processes with a team based overseas. In 2019, Elizabeth has earned her Certified Insurance Service Representative (CISR) designation.

    Elizabeth obtained a Bachelor of Science (BS) from Brigham Young University –Idaho where she majored in History and minored in Fashion Design.

  • Janet Chavez

    Operations Associate

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    Janet Chavez

    Operations Associate

    Janet Chavez is an Operations Associate at Staff Boom. Janet earned her bachelor’s degree in Healthcare Management from California State University, Dominguez Hills. She has spent most of her professional career in the Healthcare field but sought the opportunity to expand her knowledge and skills in other fields and joined the Staff Boom team in 2021. Her previous administrative roles have given her professional and courteous qualities that she brings to her role at Staff Boom. On her time off, Janet enjoys taking road trips and spending time with her family and friends.

  • Tanya Gongora

    Operations Associate

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    Tanya Gongora

    Operations Associate

    Tanya Gongora is an Operations Associate at Staff Boom. Tanya began her career in the insurance industry in 2011 and has worked with top level insurance companies such as Western United/CSAA, Allstate, Pacific Specialty Insurance Company (PSIC) Cannon Cochran Management Services Inc. With her rich background in customer service and sales underwriting, Tanya guides her customers to their financial goals with emphasis on long-term relationship building. In July 2021, Tanya joined Staff Boom in an effort to expand her knowledge and skill sets in operations and communications.

    Tanya takes a personal approach to every aspect of her business – from assessing our client’s needs to helping them achieve their business goals. Her urge to learn more has always driven Tanya to be successful in the field. In her current role with Staff Boom, she is responsible for analyzing and improving our organizational processes, and work to improve Staff Boom’s quality, productivity, and efficiency.

    On her time off, Tanya enjoys camping, outdoors, and listening to music.

  • Hernan Perez

    Operations Associate

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    Hernan Perez

    Operations Associate

    Hernan Perez is an Operations Associate at Staff Boom. Hernan pursued his education at Cerritos College for his Associate Degree and later attended the University of Providence in Montana, where he earned a bachelor’s degree in Business Administration. Hernan joined Staff Boom in September 2021, bringing with him a vast experience in sales and customer service. Prior to working at Staff Boom, Hernan worked with Allstate and was responsible for doing sales and customer service, while increasing the company’s productivity by training and developing the skills and knowledge of new employees.

    In his current role as an Operations Associate, Hernan plays a vital role in helping our clients achieve their business goals through outsourcing.

  • Eberardo Treto

    Operations Associate

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    Eberardo Treto

    Operations Associate

    Eberardo Treto is an Operations Associate at Staff Boom. Back in 2002, he began his career in the insurance industry at a Managing General Agency. Eberardo started as an underwriter assistant and quickly transitioned into an underwriting position where he focused on Property & Casualty, Workers’ Compensation, and Personal Lines. In 2018 he joined the operation team for a Managing General Agency, where he was able to establish and implement departmental policies, objectives, and procedures for them.

    In September 2021, Eberardo joined Staff Boom, where he will use his skills to facilitate, and solve any issues he may encounter, and will help to contribute from an organizational and individual level to achieve the goals of Staff Boom. Eberardo also goes by Barney, and in his free time he enjoys critiquing films, singing Karaoke, and having fun at a good concert.

  • Elle Ravida

    Philippines Operations Supervisor

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    Elle Ravida

    Philippines Operations Supervisor

    Elle Ravida is the Philippines Operations Supervisor at Staff Boom. She has spent most of her career in knowledge/business process outsourcing; focused on optimizing operations and keeping up the high standards of service of her offshore clients. At Staff Boom, Elle works on continuous process improvement, metrics and objectively delivering results, while building and leading highly motivated cross-functional teams in a fast-paced environment.

    Elle considers herself to have a mind driven for system and innovation; with a goal to complete all Lean Six Sigma belts to have a better compass for her company, employees, and clients.

    On her time off, Elle loves listening to songs – it is her sanctuary. She also enjoys writing, which she has combined with her love of music to write lyrics.

    T: 833-733-2666
  • James Teopaco

    Philippines Operations Supervisor

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    James Teopaco

    Philippines Operations Supervisor

    James Teopaco is the Philippines Operations Supervisor at Staff Boom. An experienced operations leader, James has worked across multiple supervisory roles in customer service, quality assurance and collections in the BPO Industry. He leads a team of consultants at Staff Boom, focused on strategic and operational activities which include managing client needs and monitoring progress and productivity of all team members. A born people person, James is an excellent mentor and a motivational leader, recognizing talented employees and empowering those employees to tap and reach their full potential. His model of leadership has been recognized with awards and citations. In just three years at Staff Boom, he received the highly coveted “Excellence in Leadership Award” which highlight his passion and dedication. Prior to Staff Boom, James served as a team leader, managing cross-functional roles in various companies in the Call Center industry for over 12 years. James graduated with a degree in Business Management in 2004, sparking his interest in management. He is a true-blue technophile, stoked by new trends, innovations, and technologies.

    On a personal note, James values family time and plays basketball during his spare time.

    T: 833-733-2666
  • Mariel Bingcang

    Philippines Operations Supervisor

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    Mariel Bingcang

    Philippines Operations Supervisor

    Mariel Bingcang is the Philippines Operations Supervisor at Staff Boom. She joined Staff Boom in March 2016, bringing with her almost 5 years of experience in the Business Process Outsourcing industry. Starting off as a Data Representative, Mariel climbed her way up the company ladder quickly, and worked diligently to earn her role as one of Staff Boom’s Operations Supervisors in the Philippines. Mariel was drawn to Staff Boom for the opportunity to improve her talents and skills. In her current role, Mariel is tasked to train representatives with their day-to-day activities and ensure key performance indicators (KPIs) are in place and production targets are met. Mariel prides herself in working with dedication and committed to her professional development.

    On her time off, Mariel enjoys cooking and learning new recipes, watching movies with her family and taking care of her cats.

    T: 833-733-2666
  • Myla Gaza

    HR Manager

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    Myla Gaza

    HR Manager

    Myla Gaza is the HR Manager at Staff Boom. Joining the Staff Boom team in 2018, Myla comes from a manufacturing background, working in a variety of management roles in companies of up to 2,500 employees. At Staff Boom, Myla is tasked with leading the Human Resources department, being involved in every stage of Staff Boom’s recruitment process and employee relations management. Myla takes pride in her enthusiasm and understands the importance of efficiency & dedication when it comes to ensuring the success for the Human Resources department.

    Myla is a proud wife and a mother of two smart and talented daughters. On her time off, she enjoys cooking and baking pastries and cakes.

    T: 833-733-2666
  • Nestor España

    Administrative and Facilities Manager

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    Nestor España

    Administrative and Facilities Manager

    Nestor España is the Administrative and Facilities Manager at Staff Boom. A graduate of Business Management at Republic Central Colleges in Angeles City, and an undergraduate of Civil Engineering at Manuel L. Quezon University (Manila Campus), Nestor is a seasoned Sales and Operations Manager. Before joining Staff Boom in 2016, he served as an Account Executive and Sales Manager for multiple logistics companies in the Philippines for 15 years. As a leader of the sales force, he has worked hand-in-hand with principal partners and helped them drive sales of many key products and services. With a diverse and encompassing work history, Nestor has acquired a unique management style that fosters employees to reach greater goals and increasing talent retention.

    In his current role at Staff Boom, Nestor ensures our employees are properly accommodated in a workplace that supports their needs and expectations. He also oversees the upkeep of equipment and supplies, determining and scheduling repairs or renovation projects of the facility, and coordinating safety inspections to ensure the facility adheres to compliance standards and government regulations.

    Nestor is a husband, proud father of two, and an active member of his church and community. On his time off, he enjoys reading books, watching movies and documentaries, and planting bonsai trees.

    T: 833-733-2666
  • Kyle Reygel Perales

    Analyst Manager

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    Kyle Reygel Perales

    Analyst Manager

    Kyle Reygel Perales is the Analyst Manager at Staff Boom, and since 2013 he has played a variety of roles in the Business Processing Outsourcing (BPO) industry.

    Armed with exceptional organizational skills, Kyle joined Staff Boom in 2018 as a Data Representative. In 2020, Kyle was promoted to Training and Development Supervisor— where he spearheaded the framing and implementation of Staff Boom’s University programs and course developments. Kyle has also helped to build Staff Boom’s training department to what it is today. His hard work, diligence, enthusiasm, and love for what he does, has enabled him to soar high and be promoted as Staff Boom’s Analyst Manager.

    In his current role, Kyle manages the Training, QA & RA Departments, participates in the recruiting of new employees, creates learning materials for client onboardings and the deployment of trainees to the Staff Boom production floor. Kyle prides himself in his strong logical reasoning, business intelligence, and leadership skills.

    Kyle is an associate graduate of Hotel & Restaurant Management and is currently pursuing bachelor’s degree in Human Resources Development and Management.

    Outside of work, Kyle is co-founder of a non-profit organization that mentors young professionals in the city. On his time off, Kyle enjoys watching movies, reading books, and taking care of his house plants.

    T: 833-733-2666
  • Yamil Quiñones

    Peru General Manager

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    Yamil Quiñones

    Peru General Manager

    Yamil Quiñones is the Peru General Manager at Staff Boom. He holds a degree in Systems Engineering from the Universidad Mayor de San Marcos (Peru). Yamil has become a seasoned project manager & senior executive with more than fourteen years of experience working in information technology, multinational software development, telecommunications, education, and banking companies. Yamil specializes in project management and auditing, with a talent in networking with business executives & suppliers. Yamil currently holds over than twenty international certifications including: Project Management Professional (PMP), ISO / IEC 27005 Risk Manager, ISO / IEC 27001 Auditor, ITIL (ed 2011 and ed 4), SCRUM, COBIT.

    Yamil enjoys sharing his knowledge & work experience. He loves to exercise, travel, and work hard to achieve his goals in his professional & personal life.

  • Angelito Manalo

    I.T. Support Manager

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    Angelito Manalo

    I.T. Support Manager

    Angelito Manalo is the I.T. Support Manager at Staff Boom. He joined Staff Boom in 2016, bringing with him over 16 years of experience in Information Technology Services. Angelito began his professional career after graduating college in 2002 and has developed his skills working both locally and abroad. Junior was drawn to Staff Boom as he saw an opportunity to continuously improve his technical skills while helping the company provide top-notch support to their clients.

    On his time off, Angelito enjoys spending quality time with his family.

    T: 833-733-2666
  • Jonathan Ortega

    I.T. Systems Admin

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    Jonathan Ortega

    I.T. Systems Admin

    Jonathan Ortega is an I.T. Systems Administrator at Staff Boom. He began his professional career as a Technical Support Representative for a Web Hosting company. Jonathan soon found out that he loved learning new technology and landed in an I.T. Help Desk position and started learning more about computers on his spare time. After 15 years of working experience for multiple companies, Jonathan is excited for the opportunity to learn and work for a large organization and to be part of the growing Staff Boom team.

    On his free time, Jonathan enjoys spending time with his wife and family.

  • Ian McGraw

    Jr. System Admin

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    Ian McGraw

    Jr. System Admin

    Ian McGraw is a Junior System Admin at Staff Boom. He is excited about his new career in I.T. after spending 25 years in the mortgage industry as an underwriter and account manager. Ian has always been interested in Information Technology and is happy that he has been able to follow his true calling along with a company that will allow him to grow and develop. Ian is excited to be a part of the Staff Boom team because we are on the forefront of current technology which gives him the opportunity to work with the most up to date tech. On his off time off, Ian enjoys sailing and playing with his two dogs.

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