Staff Boom Team

  • Management
  • Sales
  • Operations
  • I.T.
  • Accounting

Management

  • Angela Valencia

    COO

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    Angela Valencia

    COO

    Angela Valencia is Chief Operating Officer at Staff Boom. Angela brings with her over 10 years of insurance and operations experience, successfully building underwriting teams and implementing procedural improvements. Before joining Staff Boom, Angela served as Director of Training and Organizational Development, where she led the underwriting and training teams in the building and launch of an industry-leading agency management system for the insurance industry. Angela has been instrumental in the rapid growth and expansion of Staff Boom, overseeing all aspects of operations domestically and internationally, as well as the onboarding of new clients and solidifying existing client relationships.

    Angela holds a Bachelor’s degree in history and a Master’s degree in Education, which have been pivotal in her roles of training, development and process improvement. She is a proud mother of five; one boy, two girls and a pair of identical twin girls. Her kids keep her busy, but they are the biggest driving force behind her, at the end of the day her title as mom is her proudest accomplishment.

  • Michael Haroutunian

    Controller

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    Michael Haroutunian

    Controller

    Michael Haroutunian is the Controller at Staff Boom. He joined in 2017 bringing over 8 years of accounting methods under Big 4 trained experts. In his current role at Staff Boom, he leads the company’s financial reporting, accounting and related internal controls. During this time, Michael carries on his goal to ensure that the company is provided all the analytical and budgeting details it needs to grow and succeed. On his time off, Michael enjoys playing soccer with friends and composing musical scores.

  • Nicholas Fedei

    IT Director

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    Nicholas Fedei

    IT Director

    Nicholas Fedei is the IT Director at Staff Boom. Nick brings over 20 years of IT experience with a focus on security, network, customer support, and significant Microsoft systems engineering and support. He has successfully restructured support teams to provide great customer service and support for all end-user-facing hardware and software. Coupled with considerable experience building and maintaining IT infrastructure environments of all sizes, your IT environment will be in great hands with Nick.

    Nick holds a bachelor’s degree in Information Technology Management and an associate degree in Computer Sciences. He is a proud father of three children and four dogs. Although his hands are full, juggling the needs of all in his family, he is dedicated to providing for their well-being first.

  • Jeidi Guillen

    Director of International Operations

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    Jeidi Guillen

    Director of International Operations

    Jeidi Guillen is the Director of International Operations at Staff Boom. Her career in the insurance industry dates to 2005. Starting of as a call center representative, Jeidi quickly transitioned to the training side of insurance, training in-house call center reps and then training outsourced call center reps once her previous company transitioned to a call center in Tijuana. Jeidi brings the perfect combination to Staff Boom, combining hands on insurance experience with experience in the training of outsourced insurance representatives. At Staff Boom, Jeidi is tasked with overseeing operations in all Staff Boom facilities, ensuring our staff is on track and at capacity, while ensuring they are providing quality work to clients. Additionally, Jeidi helps to coordinate communications with various clients, providing scheduled updates as well as helping with any issues or concerns they may have. Jeidi is here to ensure that Staff Boom continues to grow while providing quality work to our clients, while at the same time ensuring our employees are working smoothly and efficiently as possible.

  • Diana DePaola

    Director of Sales

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    Diana DePaola

    Director of Sales

    Accomplished executive and proven leader, Diana DePaola displays a unique acumen for inspiring teams and motivating performance. A graduate of California State University Sacramento, Diana has demonstrated an innate ability to deliver results and develop beneficial relationships. From employee relations and sales initiatives to carrier relationships and organizational objectives, Diana’s keenness of insight and uniquely engaging nature have led her from Human Resource Administration and insurance liaison functions to successful growth as the Personal Lines Sales Management for California-based P&C Insurer, Inszone Insurance where she increased agency commissions by nearly 200 percent as well as directed markedly successful sales team training programs and protocols based on carefully monitored client and carrier preferences. Further leading to become Vice President of The Proven Alliance, a market access group spanning 5 states, to Owner of her own independent Property and Casualty agency, Intrinsic Insurance Services. Currently Diana is managing client success internationally for Staff Boom, as their Director of Sales.

  • Shay Valencia

    US Operations Manager

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    Shay Valencia

    US Operations Manager

    Shay Valencia is the US Operations Manager at Staff Boom. Graduating from California State University, Fullerton with a degree in Kinesiology, Shay began her professional career in the Healthcare field helping people meet their healthcare needs. She was drawn to Staff Boom when she sought an opportunity for growth in more fields than just healthcare. With prior experience from working in the insurance sector, Shay can safely assure her clients that their staffing needs will be met with utmost efficiency. Shay joined Staff Boom in April 2020 and looks forward to forging stronger connections with her customers. In her leisure, she enjoys practicing carpentry, exercising, and spending time with family & friends.

  • Elsa Alcala

    Training Manager

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    Elsa Alcala

    Training Manager

    Elsa Alcala is a Training Manager at Staff Boom. She has been in the insurance industry for over 10 years. Elsa started off working at Freeway Insurance in the Customer Service Department, then jumped into the Complaints Department shortly after. After a few years with Freeway Insurance, she decided to start a new career path with Pacific Specialty where she was in the Customer Service, Underwriting and Training Department. At Pacific Specialty she assisted in onboarding and trained new hires and re-trained employees. After working with Pacific Specialty, she moved to CCMSI Insurance where she helped clients with their commercial insurance needs. She worked primarily in Certificates, Endorsements, Quoting, Binding and Loss Runs.

    In July 2021, Elsa decided to join Staff Boom, bringing with her vast experience in facilitating, creating training documents and power points. In her current role, she performs a diverse range of duties to support the efficiency of Staff Boom’s daily business operations.

  • Eberardo Treto

    US Operations Supervisor

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    Eberardo Treto

    US Operations Supervisor

    Eberardo Treto is a US Operations Supervisor at Staff Boom. Back in 2002, he began his career in the insurance industry at a Managing General Agency. Eberardo started as an underwriter assistant and quickly transitioned into an underwriting position where he focused on Property & Casualty, Workers’ Compensation, and Personal Lines. In 2018 he joined the operation team for a Managing General Agency, where he was able to establish and implement departmental policies, objectives, and procedures for them.

    In September 2021, Eberardo joined Staff Boom, where he will use his skills to facilitate, and solve any issues he may encounter, and will help to contribute from an organizational and individual level to achieve the goals of Staff Boom. Eberardo also goes by Barney, and in his free time he enjoys critiquing films, singing Karaoke, and having fun at a good concert.

  • Sydney Foster

    US Operations Supervisor

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    Sydney Foster

    US Operations Supervisor

    Sydney Foster is a US Operations Supervisor at Staff Boom. Originally from Fayetteville, Arkansas, Sydney earned her degree in Communications from the University of Arkansas. Sydney has spent the majority of her professional career working as an event operation specialist, where she has had the opportunity to work for some of the most prominent music & film festivals such as Bentonville Film Festival and Bonnaroo Music festival. Looking to broaden her skill sets, Sydney joined the Staff Boom team in 2020. Sydney continues to actively contribute towards Staff Boom’s goal of ensuring clients receive favorable results with stellar efficiency. Sydney enjoys practicing photography and discovering new musical artists in her free time.

Sales

  • Kelly Wade

    Account Executive

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    Kelly Wade

    Account Executive

    I am building a long-term sales career utilizing my intrapersonal strengths, achievement drive, and competitive spirit to satisfy unmet customer needs and create value for my organization. I have demonstrated my ability to succeed in multiple business scenarios by quickly becoming a subject matter expert so I can offer customers unique solutions that lead to repeat business and new customers. I am currently working for Staff Boom as an Account Executive and I thrive on building dedicated teams for Insurance Purposes and watching our clients succeed. I am looking forward to working with you in the future.

    T: 657-456-7571
  • Angela Bunch

    Account Executive

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    Angela Bunch

    Account Executive

    Angel Bunch is an Account Executive at Staff Boom. She has over two decades of insurance industry experience and a proven track record of boosting agency revenue. Angela worked as an agency producer for over a decade before transitioning to the carrier side as a territory manager for three years. She is passionate about helping professionals in the insurance sector in identifying chances for growth. She believes that honesty, vulnerability, and teamwork are prerequisites for success. Her primary goal is to provide a one-of-a-kind customer experience from beginning to end. It is a privilege for her to be able to open the doors of business and work with others to improve revenue and streamline workflows. She is excited to engage with businesses so that they, too, can experience explosive growth.

  • Matt Evans

    Account Executive

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    Matt Evans

    Account Executive

    Matt Evans is an Account Executive at Staff Boom. Matt has a bachelor’s degree in communications from Cal State University of San Marcos. He has also achieved several insurance-specific designations including the CISR, CRIS, and CSLC.  Before joining Staff Boom, Matt gained four years of experience as a licensed California-based Property & Casualty broker specializing in Commercial Lines and risk mitigation. Prior to becoming a licensed broker, he served as the Director of Service Accounts for an Occupational Safety and Health company in San Diego for three years.  There, he oversaw the service delivery, business development, and staffing for construction and manufacturing clients.  He focused on developing custom safety management programs to reduce risk, incidents, and experience modification ratings (EMRs).

    Matt stays active within his community by serving on committees for various trade associations and coaching for the Special Olympics. Now residing in Northern California, Matt enjoys playing golf, basketball, soccer, and volleyball, hiking with his dog Luka and spending time with his family.

    T: (657) 331-5355

Operations

  • Elizabeth Betts

    Sr. Operations Associate

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    Elizabeth Betts

    Sr. Operations Associate

    Elizabeth Betts is a Senior Operations Associate at Staff Boom. Her professional career in the insurance sector began in 2012. For three years, Elizabeth worked at a local agency specializing in personal lines insurance before finding employment with a large broker in 2015, thereafter focusing on commercial lines insurance. There, she found the opportunity to work with small businesses and middle-market companies from a variety of industries. Elizabeth’s professional background as a licensed insurance agent continues to provide useful insight regarding agency operations & task management. She also possesses comprehensive experience writing training material & developing processes with a team based overseas. In 2019, Elizabeth has earned her Certified Insurance Service Representative (CISR) designation.

    Elizabeth obtained a Bachelor of Science (BS) from Brigham Young University –Idaho where she majored in History and minored in Fashion Design.

  • Ashley Alger

    Onboarding Specialist

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    Ashley Alger

    Onboarding Specialist

    Ashley Alger is an Onboarding Specialist at Staff Boom. Ashley specializes in managing customized staffing solutions for our Staff Boom clients. Her client activity portfolio includes needs assessment analysis, curricula development, coordinating training courses and recurring KPI reporting for small, medium, and large sized businesses. Prior to joining Staff Boom, Ashley worked at The Walt Disney Company and San Diego Zoo Safari Park in leadership development training and project management.

    Building and maintaining good relationships with a “customer first” approach is essential for Ashley to consistently provide her clients with the best service available. One of her main goals is to help our clients save, simplify and grow their business with the help of Staff Boom’s customized outsourcing solutions.

  • Janet Chavez

    Operations Associate

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    Janet Chavez

    Operations Associate

    Janet Chavez is an Operations Associate at Staff Boom. Janet earned her bachelor’s degree in Healthcare Management from California State University, Dominguez Hills. She has spent most of her professional career in the Healthcare field but sought the opportunity to expand her knowledge and skills in other fields and joined the Staff Boom team in 2021. Her previous administrative roles have given her professional and courteous qualities that she brings to her role at Staff Boom. On her time off, Janet enjoys taking road trips and spending time with her family and friends.

  • Tanya Gongora

    Operations Associate

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    Tanya Gongora

    Operations Associate

    Tanya Gongora is an Operations Associate at Staff Boom. Tanya began her career in the insurance industry in 2011 and has worked with top level insurance companies such as Western United/CSAA, Allstate, Pacific Specialty Insurance Company (PSIC) Cannon Cochran Management Services Inc. With her rich background in customer service and sales underwriting, Tanya guides her customers to their financial goals with emphasis on long-term relationship building. In July 2021, Tanya joined Staff Boom in an effort to expand her knowledge and skill sets in operations and communications.

    Tanya takes a personal approach to every aspect of her business – from assessing our client’s needs to helping them achieve their business goals. Her urge to learn more has always driven Tanya to be successful in the field. In her current role with Staff Boom, she is responsible for analyzing and improving our organizational processes, and work to improve Staff Boom’s quality, productivity, and efficiency.

    On her time off, Tanya enjoys camping, outdoors, and listening to music.

  • Hernan Perez

    Operations Associate

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    Hernan Perez

    Operations Associate

    Hernan Perez is an Operations Associate at Staff Boom. Hernan pursued his education at Cerritos College for his Associate Degree and later attended the University of Providence in Montana, where he earned a bachelor’s degree in Business Administration. Hernan joined Staff Boom in September 2021, bringing with him a vast experience in sales and customer service. Prior to working at Staff Boom, Hernan worked with Allstate and was responsible for doing sales and customer service, while increasing the company’s productivity by training and developing the skills and knowledge of new employees.

    In his current role as an Operations Associate, Hernan plays a vital role in helping our clients achieve their business goals through outsourcing.

  • Christine Jacobson

    Operations Associate

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    Christine Jacobson

    Operations Associate

    Christine Jacobson is an Operations Associate at Staff Boom. Christine joined Staff Boom in 2021, bringing with her over two decades of experience in the insurance industry. Prior to joining Staff Boom, Christine worked for multiple large insurance companies in the US – Nationwide, Provident Mutual, Philadelphia Life, Principal and Pacific Life, to name just a few. As an in-house compliance examiner with Nationwide, she examined life, annuity and investment applications for compliance approval, and reviewed agent websites for compliance issues. When the California Department of Corporations Securities Regulation Division audited her agency, she organized their office to compile over 100 client files, gathered various sales materials for fifty plus agents, and prepared all requested information.

    During her tenure, Christine also trained new agents and employees in sales, underwriting, and compliance, thereby creating a successful environment for the agents and the companies she worked for.

    Christine received her bachelor’s degree in Child Development from the University of LaVerne, and she is passionate about teaching children and loves teaching Sunday school. On her off time, she enjoys the outdoors, downhill snow skiing, hiking, camping, gardening and she walks daily. She also enjoys crafting – from macramé, knitting, crocheting, cross stitch, embroidery to sewing projects and special projects. Whenever time allows, Christine also loves to bake pastries for her friends and family.

  • Natasha Vigueria

    Operations Associate

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    Natasha Vigueria

    Operations Associate

    Natasha Vigueria is an Operations Associate at Staff Boom. She has been in the Insurance industry since 2003. Natasha started off working at an Insurance Broker office in Orange, CA as a Clerical Administrator then jumped into the Marketing Team where she became an Account Administrator. As an account administrator she assisted with creating materials for enrollment and worked side-by-side with the carriers and the clients to provide options for their coverage needs. After 15 years she decided to switch the line of business she was working in and gain experience in Personal Lines coverage. She went to work for Pacific Specialty Insurance Company as a Concierge Representative. Here she would assist Producers/Agents and Insureds with their policy and coverage needs.

    In May 2022, Natasha joined Staff Boom in efforts to continue to expand her knowledge and skill set.  In her free time, she enjoys camping, reading books, watching baseball games, and getting together with family and friends.

  • Carlos Escobedo

    Operations Associate

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    Carlos Escobedo

    Operations Associate

    Carlos Escobedo is an Operations Associate at Staff Boom. He obtained his bachelor’s degree in Business Economics from the University of California, State Fullerton, which helped him develop his management and data skills. He believes that his experience working at Home Depot, where he learned customer service and the ability to assist those in need, helped him prepare to enter the insurance industry. Carlos manages and trains a high school soccer team in addition to working as an Operations Associate at Staff Boom.

  • Rocio Castro

    Operations Associate

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    Rocio Castro

    Operations Associate

    Rocio Castro is an Operations Associate at Staff Boom. She has vast experience in customer service and insurance. Rocio began her insurance career with Mercury Insurance, where she handled numerous claims, subrogation, and incoming calls, as well as daily follow-up outgoing calls. Rocio moved on to Pacific Specialty to broaden her insurance knowledge, where she offered exceptional customer service, effortlessly handled a high call volume, and helped consumers completely grasp their home policies and coverages. Rocio would also help producers with quoting, binding, loss runs, and coverage questions. Rocio enjoys being a girl mom, exploring new flavorful restaurants, sharing a wonderful meal with her family and friends, but most of all, she loves spending any free time she has at the happiest place on earth, Disneyland!

    Rocio joined the Staff Boom family in November 2022, where she looks forward to continued growth and acquiring new skills!

I.T.

  • Angelito Manalo

    I.T. Manager

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    Angelito Manalo

    I.T. Manager

    Angelito Manalo is the I.T. Manager at Staff Boom. He joined Staff Boom in 2016, bringing with him over 16 years of experience in Information Technology Services. Angelito began his professional career after graduating college in 2002 and has developed his skills working both locally and abroad. Junior was drawn to Staff Boom as he saw an opportunity to continuously improve his technical skills while helping the company provide top-notch support to their clients.

    On his time off, Angelito enjoys spending quality time with his family.

    T: 833-733-2666
  • Eddie Prieboy

    I.T. Systems Admin

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    Eddie Prieboy

    I.T. Systems Admin

    1Eddie Prieboy is an I.T. Systems Admin at Staff Boom. After high school, Eddie attended MSJC to study Computer Science for 1 year. He then transferred to Palomar College to complete his General Education courses along with additional computer-based classes while working as a Salesman at several car dealerships. In 2014, Eddie began his career in the insurance industry with Strachota Insurance as their in-house IT Specialist. Since then, he has taken multiple responsibilities including managing Personal Lines downloads, managing the company’s management system along with Firewall, Email Services, and reports. Eddie also builds custom computers for new and current employees to ensure they run smoothly.

    In his current role at Staff Boom, he is responsible for the continued running of IT operations, maintaining, upgrading, and managing our software, hardware and networks. His main focus is to continue to expand and improve on the ever-changing IT industry.

    Outside of the office, Eddie continues his passion of upgrading computers and expanding his knowledge on technology as a whole. To relax his “tech brain”, he enjoys playing video games, hanging out with friends, playing guitar and watching movies.

  • Ian McGraw

    Jr. System Admin

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    Ian McGraw

    Jr. System Admin

    Ian McGraw is a Junior System Admin at Staff Boom. He is excited about his new career in I.T. after spending 25 years in the mortgage industry as an underwriter and account manager. Ian has always been interested in Information Technology and is happy that he has been able to follow his true calling along with a company that will allow him to grow and develop. Ian is excited to be a part of the Staff Boom team because we are on the forefront of current technology which gives him the opportunity to work with the most up to date tech. On his off time off, Ian enjoys sailing and playing with his two dogs.

  • Ethan Sudolcan

    Senior Tier 3 Engineer

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    Ethan Sudolcan

    Senior Tier 3 Engineer

    Ethan Sudolcan is a Senior Tier 3 Engineer at Staff Boom. In 2011, Ethan began his career in the IT industry in US Air Force as an IT Specialist. Since then, he has taken multiple responsibilities in providing technical support and troubleshooting, managing enterprise software such as Cloud-based Web filtering, Patch remediation and Remote automation, Email filtering, Scripting, Ticket tracking and documentation, and Remote monitoring.

    In his current role as a Tier 3 Support Engineer, Ethan is responsible for offering technical support to our employees and clients using computer systems, hardware, and software to ensure that our company operates efficiently and continues to deliver the finest service possible.

  • Matt McClure

    Tier 2 Support Engineer

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    Matt McClure

    Tier 2 Support Engineer

    Matt McClure is a Tier 2 Support Engineer at Staff Boom. Matt pursued his bachelor’s degree in Business Administration at Hay State University through their Management Information Systems Program. Prior to joining Staff Boom, Matt was an IT Support for Gap and a Regional Manager for Initial Response Security. He is well-versed in all aspects of computer system configuration, set up, and maintenance. Matt prides himself in his in-depth knowledge in Information Technology as well as in his excellent communication and problem-solving skills.

    In his current role as a Tier 2 Support Engineer, Matt is responsible for offering technical support to our employees and clients using computer systems, hardware, and software, ensuring our company runs smoothly and maintain in providing the best service to our clients.

Accounting

  • Amanda Cannon

    Accountant

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    Amanda Cannon

    Accountant

    Amanda Cannon is an Accountant at Staff Boom. Before joining Staff Boom in 2022, Amanda spent most of her career in banking and accounting. Amanda then served as a Legal Assistant for a business and tax planning law firm before transitioning to a local insurance agency. While working in the insurance industry, Amanda supported the service team in all aspects including account management, billing, claims and customer service. Shortly after the start of her career in insurance, Amanda became a licensed insurance agent to help better serve her community.

    Amanda is a proud mom to three children. In her off time, she enjoys cooking and spending time with her husband and children at the lake.

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