Insurance companies face numerous challenges, including handling customer inquiries, processing claims, and keeping up with changing regulations. Outsourcing non-core tasks can alleviate some of these challenges, but not all outsourcing companies are created equal.
At Staff Boom, one representative can perform tasks that would typically require three customer service representatives (CSRs) from other outsourcing companies. This efficiency is achieved through an extensive training program that equips representatives with the skills necessary to complete tasks quickly and accurately. We have the ability to break down reports by teams and not just as a whole organization. This data-driven approach allows us to monitor the progress of each team and make adjustments as necessary to ensure maximum efficiency. By analyzing team-level data, we can quickly identify any issues and address them proactively, leading to faster task completion times and improved quality of work.
At Staff Boom, we take a data-driven approach to outsourcing. We track key performance indicators (KPIs) for each task assigned to representatives, allowing us to monitor progress and make adjustments as needed for maximum efficiency. This proactive approach helps us quickly identify and resolve issues, resulting in faster completion times. Additionally, we have streamlined our training program to just 10 minutes per task, as opposed to the industry standard of 45 minutes. This efficient training approach enables our representatives to complete tasks quickly and accurately, ultimately reducing learning curves and ensuring a well-trained and efficient workforce capable of handling any task assigned to them.
In addition to their training program, Staff Boom has created job aids for each task in both Applied Epic and Vertafore. These aids provide step-by-step instructions, enabling representatives to complete tasks accurately and efficiently. The result has improved the quality of work and reduced learning curves for new representatives.
Staff Boom offers customized solutions tailored to each client’s unique needs. We take the time to understand our clients’ specific challenges and develop a solution that addresses those challenges. This approach not only improves efficiency but also enhances customer satisfaction. By offering customized solutions, Staff Boom ensures that our clients receive the support they need to succeed.
Staff Boom provides professional and reliable service. Their representatives are well-trained and equipped to handle any task assigned to them. They also have a team of quality assurance specialists who review each task before submission to ensure accuracy and completeness.
Outsourcing non-core tasks can be a smart move for insurance companies looking to improve efficiency and reduce costs. However, choosing the right outsourcing partner is critical. Staff Boom’s efficient workforce, data-driven approach, job aids, customized solutions, and professional service set them apart from other insurance outsourcing companies. With Staff Boom as your partner, you can rest assured that your non-core tasks are in good hands.
Director of Sales
Accomplished executive and proven leader, Diana DePaola displays a unique acumen for inspiring teams and motivating performance. A graduate of California State University Sacramento, Diana has demonstrated an innate ability to deliver results and develop beneficial relationships. From employee relations and sales initiatives to carrier relationships and organizational objectives, Diana’s keenness of insight and uniquely engaging nature have led her from Human Resource Administration and insurance liaison functions to successful growth as the Personal Lines Sales Management for California-based P&C Insurer, Inszone Insurance where she increased agency commissions by nearly 200 percent as well as directed markedly successful sales team training programs and protocols based on carefully monitored client and carrier preferences. Further leading to become Vice President of The Proven Alliance, a market access group spanning 5 states, to Owner of her own independent Property and Casualty agency, Intrinsic Insurance Services. Currently Diana is managing client success internationally for Staff Boom, as their Director of Sales.
