Rocio Castro is an Operations Associate at Staff Boom. She has vast experience in customer service and insurance. Rocio began her insurance career with Mercury Insurance, where she handled numerous claims, subrogation, and incoming calls, as well as daily follow-up outgoing calls. Rocio moved on to Pacific Specialty to broaden her insurance knowledge, where she offered exceptional customer service, effortlessly handled a high call volume, and helped consumers completely grasp their home policies and coverages. Rocio would also help producers with quoting, binding, loss runs, and coverage questions. Rocio enjoys being a girl mom, exploring new flavorful restaurants, sharing a wonderful meal with her family and friends, but most of all, she loves spending any free time she has at the happiest place on earth, Disneyland!
Rocio joined the Staff Boom family in November 2022, where she looks forward to continued growth and acquiring new skills!