Expand Your Reach with English / Spanish
Customer Support
We help agencies deliver exceptional service to Spanish-speaking policyholders while extending your team’s capacity and enhancing the customer experience.
What our bilingual team handles
Our bilingual team can support a wide range of customer service functions, including:
Inbound Customer Service Support
Payment Processing
Billing Inquiries / Support
Call Routing / Reception
Chat Support / Texts
Policy Quoting
Policy Endorsements
Quote Revisions
Certificate Requests
Claims Intake / FNOL
Document Verification
Outbound Customer Service Support
Retention Calls
Premium Follow Ups
Cancellation Notification
Reinstatement Notification
Reinstatement Notification
Claims Follow Ups
Return Mail / Address Verification
Inspections
Carrier Follow Ups
Information Verification
Tele-sales
Your team, in your time zone
Our bilingual team works on your business hours.
A call that comes in at 9 a.m. gets solved at 9 a.m.
Tell us what you need.
We’ll build the team around it.
Tell us what your Spanish-speaking book of business needs. We’ll come back with a staffing plan, not a sales deck.
Rapid team expansion
Add dedicated Spanish-speaking seats with short turnarounds to keep up with market demand.
Engineered for your business
Staff Boom builds out comprehensive, custom workflows optimized for your specific requirements.
Explore more solutions
Bilingual support pairs with everything else we run for your agency.
