Stay up to date with the latest outsourcing news, stories, informative articles, and useful tips from us at Staff Boom.

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The Myth of Multi-Tasking

Multi-tasking is not as good as you might think. We’re not exactly sure when this all began, but multi-tasking in the workplace became a fad.

The opportunities of AI for Insurance Outsourcing

Artificial Intelligence (AI) and Machine Learning (ML) can help BPO services in 2023 by improving workflow efficiencies through automation and cloud services. This allows businesses to focus more on their core functions. The utilization of AI and ML technologies is gaining momentum in every industry that deals with customer data and analytics.

Staff Boom en Español - Expand Your Customer Support With Our Spanish-Speaking CSRs!

Spanish Speaking Customer Support for Insurance Companies

Today, a customer’s experience or CSR is fast becoming a business differentiator. A customer’s experience is important to the overall health and growth of your insurance business and that implies serving a large and diverse group of people who use your services and turn to you for customer support.

Employee Spotlight: Joe Overley

Here at Staff Boom, we take pride in celebrating the amazing achievements of our employees and recognizing their dedication and hard work. That's why we're excited to bring you our Quarterly Employee Spotlight series, where we highlight the incredible talents within our team and share their success stories. This quarter, we're delighted to turn the spotlight on Joe Overley and all he has achieved. Join us in congratulating him!

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