How to Choose an Outsourcing Provider for Your Insurance Company in 2023

31 August 2023

Outsourcing has become an increasing necessity for insurance companies looking to reduce costs and streamline regular operations, especially in 2023. By hiring a third-party company to handle certain functions, insurance companies can focus on their core competencies and provide better service to clients. However, choosing the right outsourcing provider can be a challenging task. In this article, we will provide guidance on how to select the best outsourcing partner for your insurance company.

Why Do Insurers Outsource?

Insurance companies outsource certain functions for several reasons, including:

  • Cost savings: No need to allocate resources to hire and train additional staff, invest in new technology or infrastructure, or pay for overhead costs.
  • Access to specialized expertise: By outsourcing, insurance companies can gain access to specialized expertise and experience that may not be available in-house.
  • Focus on core competencies: companies will be able to provide better service to their clients.
  • Flexibility: Outsourcing allows insurance companies to scale their operations up or down as needed, without having to invest in additional resources.

What Can an Insurance Company Outsource?

Insurance companies can outsource a wide range of functions, including:

  • Customer service
  • Claims processing
  • Underwriting
  • Policy administration
  • Back office support (accounting, legal, HR, IT, etc.)
  • Marketing
  • Social media management

What Factors Should an Insurance Company Consider When Choosing an Outsourcing Partner?

Choosing the right outsourcing provider is a critical decision for insurance companies. Here are some factors to consider when selecting an outsourcing partner:

  1. Experience and reputation of the outsourcing provider: Look for a provider that has experience working with insurance companies and a good reputation in the industry. Check for reviews and testimonials from current or former clients.
  2. Alignment of corporate values: Ensure that the outsourcing provider’s values align with your own corporate values. This will help ensure a good working relationship and a better outcome.
  3. Quality of outsourced talent: Evaluate the quality of the talent that the outsourcing provider can provide. Make sure they have the necessary skills, expertise, and experience to handle the functions you need outsourced.
  4. Infrastructure and technology of the outsourcing provider: Consider the technology and infrastructure that the outsourcing provider has in place. They should have the necessary resources to provide efficient and effective services.
  5. Facility visit: If possible, visit the outsourcing provider’s facility to see their operations firsthand. This can help you get a better understanding of their capabilities and determine if they are a good fit for your company.

How Does an Insurance Company Choose an Outsourcing Provider?

Choosing the right outsourcing provider requires careful consideration and due diligence. Here are some steps to follow when selecting an outsourcing provider:

  1. Identify your needs: Determine which functions you want to outsource and what your requirements are for these functions.
  2. Research potential providers: Look for outsourcing providers that specialize in the insurance industry and have experience working with similar companies.
  3. Evaluate providers: Use the factors listed above to evaluate potential providers and narrow down your choices.
  4. Request proposals: Request proposals from the top candidates and evaluate them based on their quality, cost, and fit with your company.
  5. Make a decision: Select the provider that best meets your needs and offers the best value for your money.

How Does an Insurance Company Choose a Business Process Outsourcing (BPO) Partner?

A Business Process Outsourcing (BPO) partner provides a more comprehensive outsourcing solution, handling entire business processes rather than just specific functions. Here are some factors to consider when selecting a BPO partner:

  1. Scope of services: Evaluate the scope of services offered by potential BPO partners to ensure they align with your needs.
  2. Quality of outsourced talent: Ensure that the BPO provider has a strong team with the necessary skills and expertise to handle your business processes.
  3. Infrastructure and technology: Look for BPO providers that have the necessary infrastructure and technology to support your operations.
  4. Cost: Evaluate the cost of services provided by potential BPO partners to ensure they are within your budget.

Staff Boom as an Outsourcing Provider for Insurance Companies

Staff Boom is a US-based company that provides Insurance Outsourcing Solutions for the insurance industry. Staff Boom offers Custom Insurance, Legal and Accounting, Insurance IT, Marketing, Customer Service, and Back Office services specific to the insurance industry. Staff Boom has is currently helping US based insurance companies such as Aspire General Insurance, Risman Insurance Agencies, Serenity Insurance Group, American Tri-Star, Inszone Insurance Services, California Pool Association, Desert Mountain Insurance, Cover Cannabis, and many others. Staff Boom has received positive reviews from its clients, attesting to the quality of its services.

Insurance Outsourcing Services and Social Media

Social media has become an increasingly important tool for insurance companies to reach and engage with their customers. Outsourcing social media management can help insurance companies free up resources and gain access to specialized expertise. When outsourcing social media management, it is important to:

  • Ensure that the outsourcing provider has experience managing social media for insurance companies.
  • Develop a clear strategy and goals for social media management.
  • Establish clear communication channels and guidelines for the outsourcing provider.
  • Monitor and evaluate the effectiveness of the outsourcing provider’s social media management.


Choosing the right outsourcing provider is critical for insurance companies looking to streamline their operations and provide better service to their clients. By considering the factors listed above, conducting due diligence, and selecting the right outsourcing partner, insurance companies can achieve significant cost savings, gain access to specialized expertise, and focus on their core competencies. Staff Boom is an excellent outsourcing provider for insurance companies, offering a wide range of services specific to the insurance industry. By outsourcing non-core functions, insurance companies can achieve operational efficiency, lower costs, and improve customer service.

Diana DePaola

Director of Sales

Accomplished executive and proven leader, Diana DePaola displays a unique acumen for inspiring teams and motivating performance. A graduate of California State University Sacramento, Diana has demonstrated an innate ability to deliver results and develop beneficial relationships. From employee relations and sales initiatives to carrier relationships and organizational objectives, Diana’s keenness of insight and uniquely engaging nature have led her from Human Resource Administration and insurance liaison functions to successful growth as the Personal Lines Sales Management for California-based P&C Insurer, Inszone Insurance where she increased agency commissions by nearly 200 percent as well as directed markedly successful sales team training programs and protocols based on carefully monitored client and carrier preferences. Further leading to become Vice President of The Proven Alliance, a market access group spanning 5 states, to Owner of her own independent Property and Casualty agency, Intrinsic Insurance Services. Currently Diana is managing client success internationally for Staff Boom, as their Director of Sales.

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