Insurance business leaders understand that delegation is the key to business growth, but it can be limiting if delegation is only done within your own ranks. This is where outsourcing comes in! Insurance outsourcing should be a part of your business’ ecosystem as it provides the much-needed flexibility and scalability to adapt to the changes and capture new market opportunities.
Here are ways outsourcing helps insurance businesses:
Today’s customers have big customer service expectations. Policyholders expect to connect with customer service representatives 24/7 and on multiple channels. There is an expectation that customer service is fast, friendly, and tailored fit to their needs.
An insurance outsourcing partner helps provide the needed customer service that follows the established company brand, protocols, and principles. Outsourced customer service is dependable and reliable when there is a high volume of incoming phone calls and emails and supporting or promoting product lines.
Premium payments come in on a regular basis. Payments must be processed immediately and accurately because any problems or delays might cause costly mistakes, inaccurate bookkeeping, and dissatisfied customers.
An outsourcing partner can help with premium collection. The outsourced team can also help with outbound payments, for example, agent commission checks. With outsourcing, the premium collection is well taken care of and is one less worry for insurance business owners.
The day isn’t going too well for customers who are reporting claims and if they are put on hold for some time or transferred from one customer representative to another, the overall customer experience is negative.
The first notice of loss (FNOL) experience must go smoothly, otherwise, the entire claims process can go haywire. A poor claims experience could mean a lost customer. Generally, the claims process is a make-or-break element in the customer/agent relationship.
An outsourcing partner can help provide the much-needed back-office support for FNOL and claims processing. Insurance businesses are left feeling relieved knowing that each notice and claim is processed in an efficient manner.
As insurance demands grow, insurance businesses want their staff to help drive business efforts without spending too much time doing clerical tasks. With the daily grind of handling and processing documents outsourced, employees can focus on important business initiatives.
Outsourcing helps insurance businesses to become efficient, decrease costs, and streamline business operations.
Want to know more about insurance outsourcing? Contact us now!
Director of Sales
Accomplished executive and proven leader, Diana DePaola displays a unique acumen for inspiring teams and motivating performance. A graduate of California State University Sacramento, Diana has demonstrated an innate ability to deliver results and develop beneficial relationships. From employee relations and sales initiatives to carrier relationships and organizational objectives, Diana’s keenness of insight and uniquely engaging nature have led her from Human Resource Administration and insurance liaison functions to successful growth as the Personal Lines Sales Management for California-based P&C Insurer, Inszone Insurance where she increased agency commissions by nearly 200 percent as well as directed markedly successful sales team training programs and protocols based on carefully monitored client and carrier preferences. Further leading to become Vice President of The Proven Alliance, a market access group spanning 5 states, to Owner of her own independent Property and Casualty agency, Intrinsic Insurance Services. Currently Diana is managing client success internationally for Staff Boom, as their Director of Sales.
