Expand Your Reach with English / Spanish
Customer Support
We help agencies deliver exceptional service to Spanish-speaking policyholders while extending your team’s capacity and enhancing the customer experience.
What our bilingual team handles
Our bilingual team can support a wide range of customer service functions, including:
Inbound Customer Service Support
- Policy and quoting
- Policy endorsements
- Policy quoting
- Quote revisions
- Certificate Requests
- Billing and payments
- Payment processing
- Policy Billing inquiries
- Service and claims
- Call routing
- Chat and text support
- Document verification
- Claims intake / FNOL
Outbound Customer Service Support
- Retention and billing
- Retention calls
- Premium follow ups
- Cancellation notices
- Reinstatement notices
- Claims and carriers
- Claims follow ups
- Carrier follow ups
- Inspections
- Data and sales
- Return mail / address verification
- Tele-sales
Your team, in your time zone
Our bilingual team works on your business hours.
A call that comes in at 9 a.m. gets solved at 9 a.m.
Tell us what you need.
We’ll build the team around it.
Tell us what your Spanish-speaking book of business needs. We’ll come back with a staffing plan, not a sales deck.
Rapid Team Expansion
Add dedicated Spanish-speaking seats with short turnarounds to keep up with market demand.
Engineered for Your Business
Staff Boom builds out comprehensive, custom workflows optimized for your specific requirements.
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