Essential Considerations Before Outsourcing

As an insurance agency owner, outsourcing customer service, claims processing, and call answering can be a great way to reduce costs and improve efficiency. However, there are some things to consider before making the decision:

1. Quality of service:

   Ensure that the outsourced company has a good reputation for providing quality service. You can check their reviews and ratings online to get an idea of their performance.

2. A Well Written Service-Level-Agreement (SLA)

   When drafting the SLA, the focus must be placed on the greater details of the agreement. This allows transparency and a clear understanding of the working environment. The SLA contains details such as key performance indicators, risk mitigation, penalties, and rewards among others. This creates mutual understanding for both the client and outsourcing partner, and it allows clear expectations from both parties.

3. Data security

   Make sure that the outsourced company has proper security measures in place to protect your clients’ data. You can ask for their security policies and procedures to ensure that they meet your standards.

4. Communication:

   Establish clear communication channels with the outsourced company to ensure that you are always aware of what is happening with your clients’ claims. You can set up regular meetings or calls to discuss any issues or concerns.

5. Cost:

   Outsourcing can be a cost-effective solution, but it’s important to ensure that the cost savings don’t come at the expense of quality. Compare the costs of different outsourcing companies and choose the one that offers the best value for money.

6. Legal compliance:

   Ensure that the outsourced company is compliant with all relevant laws and regulations. You can ask for their compliance policies and procedures to ensure that they meet your standards.

7. Training:

   Ensure that the outsourced company has proper training programs in place to ensure that their staff is knowledgeable about your products and services. You can ask for their training policies and procedures to ensure that they meet your standards.

8. Cultural differences:

   If you are outsourcing to a company in a different country, be aware of any cultural differences that may affect the quality of service. You can ask for their policies and procedures to ensure that they are aware of these differences and have taken steps to address them.

Due to capacity issues brought on by business growth and market dynamics, insurance outsourcing is a smart and practical solution to addressing these issues. From customer service and data entry, insurance businesses have turned to find expert help when it comes to Business Process Outsourcing (BPO). But…

How do I ensure that the outsourced company is reliable?

When engaging with an outsourcing partner, here are some things to consider:

1. Check their reputation: Look for reviews and ratings online to get an idea of their performance. You can also ask for references from their previous clients.
2. Verify their credentials: Ensure that the outsourced company has the necessary licenses and certifications to provide the services you require. You can ask for copies of their licenses and certifications to verify their authenticity.
3. Assess their experience: Look for an outsourced company that has experience in providing the services you require. You can ask for their portfolio or case studies to get an idea of their experience.
4. Evaluate their communication: Establish clear communication channels with the outsourced company to ensure that you are always aware of what is happening with your clients’ claims. You can set up regular meetings or calls to discuss any issues or concerns.
5. Ensure data security: Make sure that the outsourced company has proper security measures in place to protect your clients’ data. You can ask for their security policies and procedures to ensure that they meet your standards.
6. Check their pricing: Compare the costs of different outsourcing companies and choose the one that offers the best value for money. However, ensure that the cost savings don’t come at the expense of quality.
7. Ensure legal compliance: Ensure that the outsourced company is compliant with all relevant laws and regulations. You can ask for their compliance policies and procedures to ensure that they meet your standards.

If you’re looking for help in maintaining your competitive edge, look no further because Staff Boom is more than happy to help you serve your clients. For more information on insurance outsourcing, contact us now!